Patient Concierge Supervisor - Front Desk

Patient Concierge Supervisor

Northwest Eyes | Northwest Washington
Pay Range: $24–$29/hour depending on experience

We are seeking an experienced and motivated full-time Patient Concierge Supervisor to oversee daily front-desk and patient service operations. This leadership role is responsible for supervising staff involved in patient check-in, check-out, medical records, and (when applicable) surgery coordination. The ideal candidate is a confident people leader passionate about patient experience, operational excellence, and team development.

Who We Are

Northwest Eyes is a progressive, nationally recognized ophthalmic medical and surgical practice known for exceptional patient outcomes, advanced technology, and comprehensive eye surgical services. With decades of clinical expertise, we are committed to delivering outstanding care while fostering a workplace culture rooted in respect, collaboration, and inclusion. We believe our success starts with our people. That’s why we are deeply committed to diversity, equity, and inclusion, and to creating an environment where every team member feels valued and empowered to grow.

Why Join Northwest Eyes

• Be part of a respected, high-performing ophthalmic practice
• Lead and shape the front-line patient experience
• Work in a supportive, mission-driven environment
• Opportunity to influence operations, workflow, and service excellence
• Competitive pay, strong benefits, and generous paid time off
• A culture that values leadership, compassion, and accountability

  Duties & Responsibilities

• Supervise,  coordinate, and support patient concierge staff
• Participate in hiring, onboarding, training, and performance management
• Plan, assign, and direct work to ensure efficient patient flow
• Address patient concerns and resolve service issues professionally
• Ensure appropriate staffing coverage; fill in as needed
• Train staff on company policies, procedures, insurance requirements, and systems (EPM & EMR)
• Oversee and verify completion of all required surgery paperwork per protocol
• Implement, monitor, and improve patient service protocols and procedures
• Maintain confidentiality and compliance with organizational and legal standards
• Lead with professionalism, collaboration, and accountability
• Perform additional duties as assigned

Benefits

• Competitive pay: $24–$29/hour
• Medical, Dental, and Vision Insurance
• Robust ancillary benefits
• 401(k) plan with employer contribution
• Company-paid life insurance
• Generous Paid Time Off and paid holidays
  

Equal Employment Opportunity (EEO)

Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Education & Experience

• High school diploma or GED required
• 3–5 years of experience in a healthcare organization
• Minimum 2 years of supervisory or management experience
• Strong leadership, communication, and conflict-resolution skills
• Ability to work independently and lead within a fast-paced team environment
• Demonstrated commitment to patient-centered care