Patient Conversion Specialist (Baltimore)

Patient Conversion Specialist (Baltimore, MD)

ReactDx – Full Time – Onsite

Schedule: Monday–Friday

Shifts: 10:00–6:30 • 11:30–8:00

About the Role

ReactDx is hiring a Patient Conversion Specialist for our Home Sleep Testing team. This role is ideal for someone with inside sales experience and strong customer service skills. You will speak with patients referred for home sleep testing and help guide them through scheduling and completing their test.

What You’ll Do

• Make outbound calls to patients referred for home sleep testing
• Explain the testing process, equipment, and insurance in simple terms
• Answer questions, overcome objections, and build patient trust
• Close patients on moving forward with the home sleep test
• Collect any required upfront payments
• Document all calls and updates in CRM software
• Work with internal teams to ensure a smooth patient experience

What We’re Looking For

• High school diploma or equivalent
• Inside sales or call center sales experience required
• Strong customer service background
• Comfortable talking with patients and educating them
• Ability to work independently and meet daily/weekly goals
• Clear communicator with strong follow up skills

What We Offer

• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Company paid life insurance
• Employee assistance program
• Fully Monday through Friday schedule
• Company provided computer and equipment
• Work with a nationally recognized leader in sleep services

Why Join ReactDx?

• Supportive and team oriented environment
• Stable Monday through Friday schedule
• Make a real impact on patient health
• Opportunities for growth and training

Equal Opportunity & Compliance Statements

· STATEMENT OF POLICY: MedBridge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

· AFFIRMATIVE ACTION PLAN (AAP): The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.

· REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at (864) 272-1843 or TTY 711 (Relay).

· EMPLOYMENT ELIGIBILITY: This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

• High school diploma or equivalent
• Inside sales or call center sales experience required
• Strong customer service background
• Comfortable talking with patients and educating them
• Ability to work independently and meet daily/weekly goals
• Clear communicator with strong follow up skills