Patient Coordinator

Purpose:

The successful applicant will be able to establish their own organizational system to ensure that our patient centered approach to care has been completed. This will often include the initial contact with the patient via phone call or email inquiry, consultation/patient-education, the post-operative care and follow-up after surgery. This job requires the ability to operate effectively with little supervision and the ability to manage multiple tasks at once without becoming overwhelmed.

Essential Duties and Responsibilities:

• Taking incoming phone call and internet leads and contact, educate, and schedule patients for consultation, surgery, and post-operative follow-up care
• Timely follow up of all internet leads and phone inquiries
• Going through the current database to find and follow-up with under-contacted people
• Regular computer notation, report creation, mastery of computer software programs for use as a CRM and reporting tool
• Meetings with Doctors, President, Clinical Nursing Director and clinic team
• Observing and shadowing extensively team’s daily activities and patient coordination processes
• Observing and participating in consultations, performing sales consultations, and booking surgery, cosmetic services, and similar treatments
• Scribing for physicians during consultations and re-check appointments
• Facilitating patient flow/room turnover
• Timely task completion and organization
• Facilitating, developing, and building upon current Business-to-Business and Physician-to-Physician referral base
• Creating and presenting quotes to patients for surgical procedures based on directives from the operating physician after a comprehensive consultation
• Confirming facility and anesthesia costs with surgical centers
• Confirming supply costs (Peak, Implants, garments, etc.)
• Scheduling procedures based on length of time needed and operating physician and patient schedule preferences
• Receiving and logging payments in EMR system
• Laundering of patient gowns, sizing bras, bedding, and towels as needed
• Cleaning and sanitizing all exam room and minor procedure room surfaces following any patient care contact
• Sterilization of medical instruments
• Proper disposal of medical and hazardous waste in marked receptacles
• Other duties as assigned

• Bachelor’s Degree or higher - preferred
• 2+ years in Plastic Surgery, Dermatology, or MedSpa
• 2+ years consultative sales
• Working knowledge of Microsoft 365
• Excellent verbal and written communication skills

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.