Patient Coordinator

This position is responsible for the day-to-day management of schedules for assigned locations. The Scheduler ensures each clinic maintains a full and efficient caseload by managing last-minute cancellations, call-outs, and regularly maintaining the waitlist. This role collaborates closely with Clinical Coordinators and treatment teams to support high-quality scheduling for both patients and staff.

Key responsibilities include maintaining one month of schedules in Raintree, adjusting schedules due to patient or staff changes, filling open times, calling families between 7–9am for last-minute openings, assisting with administrative tasks, and keeping waitlist and authorization information up to date. The Scheduler also helps new families navigate appropriate resources and works with marketing to keep wait time information current.

Education

• High school diploma or equivalent.

Experience

• Customer service experience preferred.

Skills & Expectations

• Ability to maintain accurate schedules and fill openings proactively.
• Strong communication with families, staff, and administrative teams.
• Ability to follow safety, confidentiality, HIPAA, and patient-rights guidelines.
• Comfortable with administrative tasks, documentation, and workflow coordination.
• Must adhere to H2 Health and Great Strides policies, including:
• Drug-Free Workplace compliance.
• Professional communication and conduct.
• Attendance standards and dress code.
• Equal opportunity and non-discrimination policies.

Physical Demands

• Ability to lift up to 50 lbs maximum; frequent lifting up to 25 lbs.
• Extended walking, standing, sitting, bending, and stooping.
• Full use of gross and fine motor skills.
• Strong verbal and written communication abilities.

Working Conditions

• In Office

Why You’ll Love Working with H2 Health

• Competitive compensation with growth potential
• Medical, dental, and vision insurance
• 401K with company match
• Paid time off (PTO) and holidays
• Work-life balance with a steady weekday schedule
• Opportunities for career advancement within Great Strides and H2 Health’s national network
• Supportive, team-based environment focused on pediatric patient care

Ready to Grow with Us?
At Great Strides Rehabilitation, we believe that when our team thrives, our patients do too. Take the next step in your healthcare career—apply today and join a company that invests in you.

Great Strides Rehabilitation is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs. Background checks and references are required for employment.