Patient Coordinator

Position Overview:

The Patient Coordinator serves as the primary point of contact for patients at Thrive Reconstructive Surgery. This role is essential in ensuring a seamless, welcoming, and efficient patient experience from initial contact through the completion of care. As a Patient Coordinator, you play a vital role in shaping the patient experience. Your ability to manage patient flow, maintain accurate documentation, and communicate effectively ensures that every patient receives the highest standard of care.

Responsibilities:

Patient Care Coordination

• Adhere to Standard Operating Procedures as established by the billing department.
• Verify insurance coverage for each visit and/or surgical procedure.
• Verify and collect copayments, confirm and collect any outstanding balances owed. 
• Identify when a patient requires a referral prior to their appointment and initiate the necessary process.
• Check in and check out patients with efficiency and professionalism.
• Obtain all initial intake forms from patients and ensure their completion.
• Secure patient signatures on all required company consent forms.
• Ensure all documentation is accurately uploaded to the appropriate location within the Electronic Medical Record (EMR) system.
• Serve as custodian of medical records, managing all requests for such records.

Administrative Support

• Complete Family and Medical Leave Act (FMLA) paperwork as necessary Prepare and complete return-to-work/school documentation for patients.
• Schedule patient appointments and manage the appointment calendar.
• Manage physicians’ calendars to ensure accurate reflection of clinical schedules.
• Retrieve and process incoming faxes and emails in a timely manner.
• Answer telephone calls professionally and triage patient inquiries appropriately.
• Direct incoming calls to the relevant staff members or departments as needed.
• Respond to patient inquiries promptly and with professionalism.
• Other duties as assigned.

Required Qualifications:

• High school diploma. May be substituted with relevant work experience. 
• 1- 3 years of experience in a medical office setting.
• Strong knowledge of medical terminology and proficiency in EMR systems.
• Familiarity with FMLA documentation, HIPAA compliance and Athena best practices.
• Ability to multitask, prioritize, take initiative and adapt in a fast-paced environment.
• Excellent communication, attention to detail and problem-solving skills.
• Commitment to patient privacy and confidentiality
• Proficient in Microsoft Office Suite and general office software.

Working Conditions and Physical Requirements:

The Patient Coordinator typically works in a clinical or administrative office setting within a healthcare facility, such as a physician’s practice, clinic, or outpatient center. The role may require occasional evening or weekend hours to accommodate patient needs or address urgent operational matters. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.