Patient Coordinator at Affiliated Pediatric Dentistry and Orthodontics

www.smilesbyAPDO.com 

Who are we? Affiliated Pediatric Dentistry and Orthodontics is a well-established and reputable Pediatric Dental & Orthodontic practice in Scottsdale that has been serving The Valley for over 40 years! As a concierge pediatric dental practice, we are dedicated to creating a welcoming environment focused on education for the youngest of patients through their early adult years. Our team is committed to creating healthy smiles and providing top-notch service.   

Position Overview: As a Pediatric Dental Patient Care Coordinator at “APDO”, you will play a crucial role in ensuring a seamless and delightful experience for our patients. You will be the first point of contact for our patients and their families, responsible for creating a warm and welcoming atmosphere while efficiently managing administrative tasks. Your professionalism, exceptional customer service skills, and attention to detail will be vital in upholding our reputation for high-end orthodontic care.  

Key Responsibilities:  

• Patient Engagement: Greet patients and visitors with a warm and friendly demeanor, ensuring a positive first impression. Provide exceptional customer service by addressing patient needs and concerns promptly, making them feel valued and comfortable throughout their visit.  
• Appointment Scheduling: Manage the appointment calendar by scheduling follow-up appointments, adapting to unique needs or requests of patients or parents.  
• Communication: Effectively communicate with patients, families, and team members in person, over the phone, and through email and text to address inquiries, concerns, and scheduling needs.  
• Patient Education: Provide basic information about dental treatments and procedures, as well as triaging dental emergencies via phone.  
• Dental Treatment Presentation: Clearly present and explain proposed dental treatments and procedures to patients and/or parents, addressing questions and concerns to ensure understanding and comfort with the treatment plan.  
• Financials: Handle financial transactions and assist with payment plans as needed.  
• Problem Solving: Address and resolve patient concerns or issues in a professional and empathetic manner.  

What it's like to work at Affiliated Pediatric Dentistry and Orthodontics  

Work-Life-Culture: We firmly believe work should be a place you enjoy coming into each morning, and we strive to create community within our practice! From team lunches to themed dress up days, and even jumping into staring in an Instagram reel, there are many opportunities for engagement. Some of our current available activities include book club, vision board planning, craft nights, happy hour, etc.

Additional Benefits of the work-life-culture we provide:  

• A 4-day work week; No nights or weekends! 
• A supportive and collaborative team environment  
• Doctors and Leadership that value and care for their team  
• Opportunities for professional development and growth  
• Access to advanced orthodontic training and technology  
• A beautiful and modern working environment  

Compensation Package: In addition to an hourly rate, we included the following benefits in our compensation package for those working 30 hours or more:  

• Affordable Health, dental, vision insurance options  
• FSA/HSA  
• Short/Long Term disability options  
• 401(k) with up to 5% matching  
• Paid time off and paid holidays  
• Uniforms provided  
• Free Pediatric Dental Care for immediate family members after 90 days  
• Free Orthodontic Treatment for employees and immediate family members after 1 year  
• Practice wide monthly bonus structure 

No Dental Experience? No problem!  

We provide on-the-job training for all the skills needed! (i.e., terminology, triaging emergencies, presenting treatment, etc.)  

• Previous experience in a medical or dental coordinator role preferred but not required  
• Exceptional customer service and interpersonal skills.   
• Strong organizational skills and attention to detail.   
• Proficiency in using or learning office software and scheduling systems.    
• Empathy, patience, and a genuine desire to help others.  
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined 

Together as a team, we created what we are looking for in our ideal candidate with "The 5 Pillars of a Team Player." If you exemplify the following pillars, we would love for you to join our team! 

• Positive Energy 
• Team Oriented 
• Committed 
• Great Communicator 
• Coachable