Patient Coordinator at Arizona Oral & Maxillofacial Surgeons

Arizona Oral & Maxillofacial Surgeons is seeking a Surgical Assistant to join our network in Tucson, AZ! Our practice has been providing patients with unparalleled care and exceptional oral surgery experiences for over 50 years. We are a team of four oral surgery experts who are devoted to improving the lives of others in the Tucson, Oro Valley, and Sahuarita communities. Our team also believes in making a social impact in the communities in which we live by providing complimentary oral surgery services through our Summer of Wisdom and New Smile campaigns. We also focus on a robust educational program to educate and build relationships amongst the dental community! 

Website: Arizona Oral & Maxillofacial Surgeons  

Duties/Responsibilities:

• Deliver a distinctive patient experience with every patient both in person and over the phone
• Answer calls, and schedule new and existing patients for dental treatment
• Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
• Maintain a clean and welcoming patient waiting area
• Collect patient payments and post them to their patient ledger
• Update necessary documents into patient chart 
• Outbound calls to patients for confirming upcoming appointments
• Additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office

Scheduling focused duties:

• Schedule, confirm, and reschedule patient appointments via phone, text, and email.
• Ensure appointment times are optimized to minimize downtime and meet daily/weekly production goals.
• Coordinate follow-up care, recall visits, and treatment plan appointments.
• Answer incoming calls, respond to inquiries, and provide accurate information about services and appointments.
• Handle cancellations, no-shows, and schedule adjustments promptly.
• Verify patient demographic information in the practice management system.
• Maintain organized records of scheduling activities and patient communication.
   

• At least 1 year of experience in a dental front office setting
• Customer Service experience
• Passion for delivering the best experience
• Ability to collaborate and be team-oriented