Patient Coordinator at Germantown Oral & Facial Surgery

Description

 At Germantown Oral & Facial Surgery, we’re dedicated to providing a welcoming and supportive experience for every patient. As a Patient Coordinator, you’ll play a key role in making each visit smooth and comfortable.  Join a team that values compassion, professionalism, and outstanding patient care. 

Website: Germantown Oral & Facial Surgery 

• Manage patient scheduling, including appointments, cancellations, and reschedules, ensuring an efficient use of the doctor’s time and maximizing patient convenience. 
• Confirm appointments and send reminders to patients to minimize no-shows and ensure smooth office flow. 
• Greet patients in a friendly, professional manner upon arrival, ensuring they feel welcome and cared for. 
• Register new patients and update existing patient demographics, collecting detailed personal and financial information. 
• Facilitate patient flow by ensuring timely check-in and being aware of any delays, communicating these to both patients and clinical staff. 
• Work closely with the clinical team to coordinate patient needs, making sure that patient wait times are minimized and their experience is as efficient as possible. 
• Ensure patient confidentiality by adhering to HIPAA regulations and protecting sensitive information at all times. 
• Maintain a clean, organized, and professional front office and reception area to ensure a welcoming environment for patients and visitors. 
• Take and relay messages for providers and staff in a timely and accurate manner to ensure effective communication. 
• Oversee the timely processing of mail and any other administrative tasks that support the office’s day-to-day operations. 

Requirements

• High School Graduate or GED required. 
• 1-3 years of experience in a dental office or medical office setting preferred 
• Experience with practice management software and scheduling systems is preferred. 
• Exceptional communication and interpersonal skills with a strong focus on customer service. 
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively