Patient Coordinator Float

Position Status: Full-Time

Supervisor: Clinic Administrator 

What You’ll Do:

• Interacts with administrative and clinical staff including front desk, medical records, nursing, and ancillary services (when applicable) to ensure maximum utilization of resources and the efficient delivery of services.
• Oversees the day-to-day clinic activities and schedule in an effort to reduce patient wait times.  
• Assists physician to ensure clinic runs smoothly and on time.
• Schedules patients for surgery and advises patients of pre-surgical requirements to include laboratory orders and/or x-rays.  
• Advises patients of co-payment, co-insurance or other out-of-pocket expenses prior to surgery and refers patient to a financial counselor when necessary.
• Maintains surgical schedule and serves as liaison between staff and authorization department.
• Enters surgical/clinical charges into Athena 
• Coordinates scheduling of patient testing, ensuring follow-up appointments with physician are scheduled.
• Documents patient phone calls, prescription refill messages, and obtains physician signature. 
• Manages clinical risk issues for patients/physician.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Works with Medical Administrative Assist on phone and Athena documentation tasks (buckets).
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
• Analyzes average patient wait times and makes recommendations for improvement as needed. 
• Coordinates Physician meeting schedules, to include finding solutions where scheduling conflicts may exist.  
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinic Manager as they arise

 What You’ll Need:

• High School Diploma or equivalent. Nationally Registered Medical Assistant Certification required (must be obtained within 6 months of hire and/or must be kept current).
• Minimum of two years clinical experience with supervisory responsibility.  
• Must have clinical knowledge. Familiar with automated practice management systems and/or EMR such as Athena. Must be familiar with health insurance requirements as it relates to medical reimbursement (i.e., deductibles, co-pays, etc.).
• Must demonstrate strong and effective communication skills. Must be able to lead by example effectively. Excellent planning, organization and task managements skills. Ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation is required.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
• Requires prolonged standing, sitting, stretching, and some bending. Requires eye hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information to patients and team members. Normal but fast-paced work environment.

       #Clinic1