Patient Encounter Associate- Ruttenberg Cancer Center - Mount Sinai Hospital - 11a-7pm weekends requ

9am-5pm (probation)
11am-7pm 4 days/week
Either Sat or Sun 7am-3pm or 8am-4pm) EVERY WEEKEND

The Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues.

1. Greets
patients in person and by telephone and updates their insurance/demographic
information in the practice management system.

2. Gathers
registration and financial information for patient pre-registration, enters the
information into the practice management system and ensures all entries are
complete and accurate.

3. Answers
phones for the practice; schedules, re-schedules and cancels patient
appointments based on established protocols.

4. Contacts
patients at home to confirm scheduled and canceled appointments.

5. Checks
in patients upon arrival at the practice and performs full registration,
including: verification of demographics, completion of financial screening,
prioritizing and verifying insurance as appropriate with third-party providers,
making follow-up appointments, discussing MSMCs self-pay policy for new
patients, completing of Medicare as Secondary Payer questionnaire if
appropriate, and having patient read and sign NOPP.

6. Ensures
the patient has paid, or collects, the appropriate co-pay under the direction
of billing management, and provides the patient with a receipt as per
cash-control protocols.

7. May
perform simple to moderately-complex charge entry tasks or enter payments
collected from patients and prepares Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee.

8. Facilitates
prior authorization and appointment scheduling for diagnostic testing requested
by providers for patients in EPIC.

9. Reviews
status of waiting room on a regular basis and advises patients of wait times.

10. Ensures prior approval and
other required procedures are met prior to delivery of care, by working
collaboratively with other hospital departments.

11. Reconciles daily patient
schedule with encounters closed.

12. Works billing edit reports
and reviews encounters which may require correction.

13. Scans documents into EPIC on
a daily basis.

14. Participates in system
development and process improvement by providing feedback to Manager regarding
issues in registration and change posting that impact negatively on operations.

15. Follows all HIPAA and other
federal/state agency requirements regarding proper handling of PHI documents.

16. Other duties as assigned.

• HS/GED; Associates degree preferred
• 1 year physician practice experience. Must have a minimum of one week training on-site which will be provided by practice. Preferred: experience in a medical office setting, utilizing a computer system for physician scheduling

Collective bargaining unit: SEIU 1199-MSH

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.78 - $28.75 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

SEIU 1199 at Mount Sinai Hospital, 380 - Ruttenberg Cancer Center - MSH, Mount Sinai Hospital