Patient Engagement Coordinator

ESSENTIAL FUNCTIONS

• Review and audit patient surgical scheduling data to ensure accuracy and completeness


• Enroll patients into patient engagement platform in accordance with established protocols


• Maintain and update patient records within patient engagement platform


• Conduct outreach calls to patients to facilitate survey completion


• Enter paper-based patient surveys into the patient engagement platform with a high level of accuracy


• Perform additional data entry, data quality assurance, and related administrative tasks as assigned

EDUCATION

• High school diploma or equivalent working knowledge preferred.

EXPERIENCE

• One year of experience in customer service, patient relations, or another role involving direct interaction with customers or patients is preferred

REQUIREMENTS

• Proficiency with computers, including Microsoft Office applications (Word, Excel, Outlook)


• Strong verbal communication skills for effective patient outreach

KNOWLEDGE

• Basic medical terminology, including common surgical and clinical terms


• Understanding of patient scheduling workflows and the importance of accurate demographic and encounter data


• Understanding of appropriate patient communication boundaries and escalation protocols


• Knowledge of basic data entry practices and data quality assurance methods


• Knowledge of effective communication techniques for conducting patient outreach


• Understanding of confidentiality requirements and the proper handling of protected health information (PHI) in accordance with organizational policies and regulations

SKILLS

• Strong attention to detail to identify errors, inconsistencies, or gaps in data


• Proficient data entry skills with a high level of speed and accuracy


• Ability to navigate multiple systems and reconcile information across platforms


• Effective verbal communication skills for patient outreach and follow-up


• Strong organizational skills with the ability to manage repetitive, detail-oriented tasks efficiently

ABILITIES

• Ability to interact professionally and empathetically with patients, and handle sensitive conversations with tact


• Ability to organize and prioritize multiple tasks and work efficiently to meet deadlines


• Ability to adapt to workflow changes, learn new systems, and perform additional administrative tasks as assigned

ENVIRONMENTAL WORKING CONDITIONS

• Standard office environment

PHYSICAL/MENTAL DEMANDS

• Primarily sedentary work performed in an office or remote environment


• Ability to sit for extended periods while working at a computer workstation


• Frequent use of hands and fingers for keyboarding, data entry, and phone use


• Ability to view computer screens and read detailed information for extended periods


• Ability to maintain sustained concentration and attention to detail when performing repetitive, high-accuracy tasks


• Ability to adapt to changes in workflows, priorities, or systems with minimal disruption

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be acknowledged and adhered to

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.