Patient Engagement Specialist

Patient Engagement Specialist
Full Time
Columbus, OH

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for Patient Engagement Specialists to play an important role at AndHealth. This is an onsite position located at our Health Center partner site in Columbus, OH.

• Performs duties as including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for accuracy.
• Assists and supports inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
• Greet and assist customers at the pharmacy counter and over the phone.
• Handle prescription pickups and payments while following HIPAA and cash handling policies.
• Balance retail pharmacy production and specialty patient needs within workflow.
• Proactively engage with patients living with chronic health conditions to complete benefits verification and assist with identifying appropriate secondary coverage.
• Complete insurance verification and medication coverage determinations, and work with providers to address formulary restrictions.
• Assist with the completion of prior authorizations or appeals necessary to ensure medication access for patients.
• Regularly contact or communicate with patients regarding current medication utilizations and ongoing needs, communicating regularly with in-house or contract pharmacies.
• Complete routine reassessment of patients’ medication utilization and identify concerns or side effects patients may be experiencing.
• Consult with pharmacists or providers regarding all clinical needs of patients, routing all clinical interventions or counseling to a pharmacist or appropriate licensed clinician to complete.
• Assist patients with scheduling prescriptions, fills, or deliveries.
• Document all patient communication in specialty pharmacy software.
• Generate reports routinely to identify new patients, upcoming medication needs, and adherence-related data.
• Complete health questionnaires with patients when needed onsite, leveraging tablets and other technologies.
• Assist patients with installing and logging into the AndHealth app on their mobile devices.
• Manage patient medical referrals for specialty care.
• Other responsibilities as needed.

• High School Diploma required.
• Bachelor’s degree is preferred.
• Certified or Registered Pharmacy Technician in the state of OH required.
• Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.
• Must be willing to obtain and maintain licenses or certifications in multiple states.

• 3+ years of pharmacy experience is preferred.
• Excellent written and oral communication skills.
• Strong attention to detail and ability to handle multiple things simultaneously.
• Comfortable with technology and the ability to adapt to new systems.
• The position may require some travel. Must be willing to travel and have reliable transportation.
• Must be organized and able to work independently.
• COVID-19 vaccination is required.

• Equal investment and support for our people and patients.
• A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more.

• (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months.
• (MMR) Measles, Mumps and Rubella or Blood Titer proving immunity.
• Varicella - (2) documented doses or Blood Titer proving.
• Hep B3 Series. 
• (Flu) Influenza required.  
• COVID Vaccine required.
• Additional health requirements may also be required.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.