Patient Engagement Specialist

Responsibilities of the job:

• Checking patients in/out
• Verifying insurance
• Collecting patient payments
• Processing referrals and pre-authorizations/radiology orders
• Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
• Manage medical provider schedules/reschedules/cancel appointments as requested.
• Triage patient calls to assess severity/complexity/appropriate action of call.
• Timely website appointment request/ custom form maintenance.
• Interact as resource to staff on website questions and issues.
• Talk to patients having problems with the website and solve website/EMR issues.
• Relay and explain lab/radiology, and other results to patients.
• Relay provider message/instructions.
• Refill medications per protocol

Hours: 8 am-5:00 pm Monday-Friday

Location: 170 Benney Ln Suite 200 Dripping Springs, Texas 78620

Requirements:

• High School Diploma
• Dependable & punctual
• Desire to serve patients
• Good verbal and written communication skills
• Must be able to type 40-50 WPM (words per minute)

Preferred:

• Medical Assistant Diploma & Certification
• Experience using an electronic medical record
• Experience in a primary care setting

Benefits:

• Health, Dental and Supplemental benefits
• 401k with employer match
• Paid Time Off
• Associate Discounts