Patient Engagement Specialist

Are you looking to work for an organization where you are able to make a difference? Do you have customer service skills you’re ready to put into action? Then you’ve come to the right place!

Apply to be a Patient Engagement Specialist today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Patient Engagement Specialist at Horizon, you will…

• Handle referral intake calls for all of Horizon Health Services Outpatient facilities.


• Provide excellent customer service, triage intake calls.


• Schedule outpatient appointments for all Horizon Health Services locations.


• Verify eligibility and benefits through EPACES.


• Provide phone support/resources to patients and families.


• Work with referral sources to gather information and provide linkage to Horizon Health Services.

Why choose Horizon to build your career?

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.


• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.


• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.


• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!


• Retirement: We know you want to retire comfortably and we’re here to help!  Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.


• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!


• Paid time off and paid holidays!


• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor’s degree in Human Services or related field required.


• One year of human services experience preferred.


• One year of clinical experience preferred.

Location: 

55 Dodge Road, Getzville, NY 14068

Hours:

This position is full-time, Monday – Friday 7:30am – 4:00pm.

Compensation 

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $19.50 - $21.00. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually. 

Physical demands associated with this position include:  

• Sitting for extended periods, alternating between standing and sitting


• Mobility required with repetitive wrist, hand, and finger movements


• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.