Patient Experience Ambassador

Join the Team Redefining Pediatric Therapy

Join Excel Pediatric Therapy as a Patient Experience Ambassador and become the welcoming face of a clinic that’s redefining pediatric care! Based at our clinic in Rockwall our family-focused, interdisciplinary clinic provides physical, occupational, and speech therapy to children — and our front office team plays a huge role in that experience.

As a Patient Experience Ambassador, you’ll be the first point of contact for families, helping to create a smooth, friendly, and supportive environment from the very first hello. You’ll handle front desk responsibilities, guide families through the intake process, support scheduling, and serve as a critical link between our clinical team and the people we serve. If you love people, are detail-oriented, and want to be part of a purpose-driven team helping kids thrive — we want to hear from you.

Schedule

• Full-time


• Monday - Thursday 


• 8:00 AM to 6:00 PM (Lunch 12:15 - 1:00)

Responsibilities

• Greet families with warmth and professionalism, creating a welcoming and child-friendly environment


• Manage patient check-ins and check-outs with accuracy and efficiency


• Guide new families through the intake process, collecting and entering demographic, insurance, and consent forms


• Answer phones, respond to emails, and provide timely, friendly communication to caregivers and referring providers


• Collaborate with the clinical team to support efficient scheduling and clear communication between staff and families


• Verify insurance benefits and assist families with questions related to coverage, copays, and authorizations


• Maintain accurate and up-to-date patient records in the EMR system


• Help manage daily clinic flow, troubleshoot minor issues, and ensure families feel seen and supported at every step


• Support general office duties such as scanning, filing, supply organization, and light tidying of front desk area


• Contribute to a positive team environment aligned with Excel’s mission and values

Required Skills

• Previous experience in a medical front desk, patient intake, or customer service role strongly preferred


• Passion for working with families and children in a healthcare setting


• Excellent verbal and written communication skills


• Strong organizational skills with attention to detail and accuracy


• Ability to multitask and stay calm under pressure in a fast-paced environment


• Professional, friendly, and empathetic demeanor


• Comfortable with technology, including EMR systems, phone systems, and basic office software


• Bilingual (English/Spanish) is a plus, but not required

Benefits

• Stipend for Medical, vision, and dental


• 401(k) with employer matching


• Paid CEUs, licensure, and certification renewal


• Four-day work week with no nights or weekends


• All supplies, materials, and equipment are provided


• Professional development opportunities


• A fun and energetic atmosphere with room for growth

Excel Pediatric Therapy is an equal opportunity employer, committed to creating an inclusive environment for all employees.