Patient Experience Coordinator

Looking for a company that truly values you?  Join Fort Dodge Physical Therapy!

We are a physical therapist-owned outpatient clinic in Fort Dodge, Iowa, seeking a full-time (30-36 hours/week) Patient Experience Coordinator to support our busy clinic. The ideal candidate has front office experience (medical background a plus), excellent customer service skills, strong attention to detail, a positive attitude, and a collaborative spirit.

Be a part of a supportive team that prioritizes both patient care and employee satisfaction.

Essential Functions and Responsibilities:

• Patient Interaction & Front Desk Support
  
  
  
  • Greeting patients and visitors with a positive and welcoming first impression, provide courteous, professional, and compassionate assistance.  Respond to inquiries by offering non-medical information or directing individuals to the appropriate person or department.
  
  
  
  


• Appointment Scheduling
  
  
  
  • Schedule, reschedule, and cancel patient appointments in accordance with clinic policies.  Ensure daily schedule is maintained efficiently to support smooth clinic operations.
  
  
  
  


• Insurance & Benefits Navigation
  
  
  
  • Assist patients in understanding their insurance coverage by coordinating with insurance providers and verifying benefits to support informed decision-making.
  
  
  
  


• Team Collaboration & Communication
  
  
  
  • Work independently and as a part of a team to complete daily responsibilities.  Stay informed about clinic and organizational updates by attending meetings, reading emails, and reviewing materials on the company intranet.
  
  
  
  


• Confidentiality & Compliance
  
  
  
  • Maintain patient confidentiality and adhere to all HIPAA and organizational privacy regulations.
  
  
  
  


• Productivity Tracking & Data Entry
  
  
  
  • Accurately record and monitor daily, weekly, and monthly metrics.  Perform basic data entry and administrative duties as assigned
  
  
  
  


• Schedule 
  
  
  
  • Work a consistent and reliable schedule during regular business hours.  
  
  
  
  


• Additional Duties
  
  
  
  • Perform other tasks and responsibilities as assigned by Clinic Director to ensure the effective and smooth operation of the clinic.
  
  
  
  

Knowledge, Skills and Abilities:

• Demonstrated commitment to delivering excellent customer service in a healthcare or service-oriented environment


• Strong interpersonal skills with the ability to communicate effectively and professionally with patients, physicians, and other members of the healthcare team.


• Proficient in data entry and comfortable working within various computer systems and electronic platforms.


• Ability to learn and navigate office software and systems efficiently; experience with Google Workspace is a plus.


• Skilled in operating standard office equipment and technology.


• Prior experience in a medical or healthcare setting is preferred, particularly with insurance verification.


• Solid understanding of and ability to follow organizational policies, procedures, and confidentiality requirements (HIPAA compliance).


• Effective verbal and written communication skills to ensure clear and compassionate interaction with patients and colleagues.


• Team-oriented mindset with the ability to work collaboratively as well as independently.


• Highly organized with strong attention to detail and the ability to manage multiple tasks in a dynamic environment.

Additional Information:

• Equal Opportunity Employer
  
  
  
  • 21st Century Rehab is an equal opportunity employer.  We are committed to creating an inclusive, respectful, and equitable workplace for all team members.
  
  
  
  


• Employment Status
  
  
  
  • Employment with 21st Century Rehab is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with state and federal law.
  
  
  
  


• Background Check
  
  
  
  • Final candidates may be subject to a background check, conducted in compliance with applicable laws and regulations
  
  
  
  


• Health & Safety
  
  
  
  • We follow all current public health guidelines to ensure a safe work environment.  Requirements may include routine health screenings or vaccination policies.
  
  
  
  

For questions, please contact Christa at [email protected].  To apply, complete the online application form and upload your resume.