Patient Experience Coordinator (Peoria location) - Onsite

About Prosano Health Solutions: 

Blue Cross Blue Shield of Arizona launched Prosano Health Solutions to help achieve our mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve.  

As part of this initiative, we launched an Advanced Primary Care model focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. 

In every market we serve, our goal is to bring to the community a customized, high-value system of care that is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.  

Why Join Our Team? 

Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve health within our communities and make a difference in people’s lives.  

If you share this vision and desire to do something different, we look forward to talking to you! 

For more information, please reach out to our Talent Acquisition team. 

You Will:    

The Patient Experience Coordinator is an essential position that assists in supporting operational excellence. The primary role is to ensure that the clinic operations run smoothly and timely daily. This position emphasizes customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.   

• Welcome patients and conduct check-in with required forms  

• Work in partnership with Prosano leadership to provide seamless and integrated service to our patients 

• Lead the scheduling and patient visit coordination functions within the practice management system 

• Ensure our patients are always delighted with the level of care they receive 

• Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners 

• Perform other duties as assigned 

• Working hours may include extended hours. 

• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed 
   

You Have: 

• Experience in a patient-facing or customer-facing position 

• Excellent patient or customer service and communication skills  

• A flexible and positive attitude 

• A proactive and adaptable working style; able to cover tasks as they arise 

• Impeccable judgment 

• Proficient PC skills 

• Medical experience 

• High school diploma or GED required (bachelor’s degree preferred) 

• A Basic Life Saving (BLS) Certification required  

• An active Arizona fingerprint clearance card  

• Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process.  

Our Commitment and Vision: