Patient Experience Lead

Description

What You’ll Do 

· Perform all front desk duties and completion of all requirements of previous tiers

· Supervise and lead a team of Patient Experience Specialists by example. This is a working leadership role

· Assign tasks and ensure efficient workflow within the Front Desk.

· Participate in the hiring and onboarding of New Patient Experience Specialists.

· Assist local Training and Development Leader with onboarding

· Act as a first level of contact for escalated patient conflicts.

· Assist the Practice/Clinic Manager in process improvement and policy development and implementation.

· Highly professional

· Excellent Customer Service

· Ability to assist technicians in case of emergency with routine testing, such as Visual Fields. AR, etc.

What You Bring 

· At least 3 years as a front desk teammate at AVP or 5 years of experience at an external company with relevant experience

· Certified Patient Service Specialist (CPSS) and Certified Healthcare Access Associate (CHAA)

· Completion of at least 20 Qualifying AVP Advancement Credits every 24 months.

· (MD Shadowing with a sign off. This is to ensure that they understand the clinic flow)

· High School diploma or GED, associate degree preferred 

· Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only) 

Benefits & Perks 

We’ve got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: 

· No nights or weekends = work/life balance 

· Paid uniforms 

· Paid vacation and holidays (+ two floating holidays) 

· Tuition reimbursement opportunities 

· Referral bonus opportunities 

· Discount on designer eyewear 

· Paid certified accreditation program