Patient Experience Liaison

Company : Parrish Medical Center

Job Type : Full Time

Parrish Medical Group - Titus Landing

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Patient Experience Liaison

Department:
Patient Experience

Schedule/Status:

7:00am-4:30pm; Full Time

Standard Hours/Week:

General Description:

Under the direct supervision of the Patient Experience Professionals, the primary function of the Patient Experience Liaison is to welcome patients, their families, and visitors as they enter the Medical Center and/or the Emergency Department (ED). The liaison will orient patients to the processes that will occur during the ED visit. The liaison will also attend to the needs of visitors and patients entering the hospital through the Emergency Room entrance. For those patients, families or visitors waiting in the ED waiting room, the liaison keeps them informed about next steps. Works closely with all services care partners regarding patient and family member needs. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

Welcomes all patients and visitors coming into the waiting room.

Communicates with patients and family members regarding status of next steps and helps manage expectations. Anticipates expectations and needs and addresses them proactively.

Communicates with care partners regarding patient arrival and questions or concerns from family members.

Works proactively to manage waiting area(s) to prevent issues or complaints.

Engages visitors in conversation to ease anxiety, answer questions, and make them feel welcome.

Ensures cleanliness and healing environment in waiting room.

Acts as the ADA Coordinator: knowing where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance, repair, replacement and distribution of such aids.

Additionally, the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Parrish Healthcare Care Partners are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients.

Knows fire and safety procedures. Performs other duties as assigned.

Complies with National Patient Safety Goals

Requirements:

Formal Education:

High school diploma or GED required.

Work Experience:

One year to two years in Customer Service

Required Licenses, Certifications, Registrations:

BCLS through American Heart Association (to be obtained within first six months of hire)

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

Benefits Start on Day 1

Health, Dental and Vision Insurance

403(b) Retirement Program

Tuition Reimbursement/Educational Assistance

EAP, Flex Spending, Accident, Critical and Other Applicable Benefits

Annual Accrual of 152 Personal Leave Bank (PLB) Hours

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.

Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.

Original job Patient Experience Liaison posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Patient Experience Liaison Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Patient Experience Liaison Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Patient Experience Liaison

Job Description - Patient Experience Liaison

Similar Patient Experience Liaison Jobs in the US

Mobile Apps