Patient Experience Manager 1

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Unit Description
Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction!
Sodexo

has a fantastic opportunity for a highly passionate, experienced, organized, and disciplined individual with a strong commitment to patient experience to join our team at

UMASS Memorial Medical Center,

a230-bed acute care full-service teaching hospital located in

Worcester, MA . The selected candidate will provide behavioral training and skills development to department and hospital teams. Responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.

Hours are generally Mon-Fri 9a-5p (hours may vary per needs of business).
The

Patient Experience Manager

will support the GM for Patient Relations. The successful candidate will be responsible for system management of the EMR, patient experience software, standards of practice, training, and orientation. We are looking for a strategic and analytical individual to think outside of the box and drive our patient satisfaction survey process. This position will interface with other healthcare professionals to improve the patient experience. Provide behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.
Rounding with existing patients, families, and Nursing personnel in facility
Collaboration with hospital clinical and administrative leadership
Collecting, organizing, and trending data
Communicating findings with both Nutrition Services and interdisciplinary teams
Networking with other hospitals to identify best practices
We are looking for candidates who can:
Implement performance improvement and quality assurance programs targeted to improve customer satisfaction.
Interact with patients and the nursing staff.
Service Recovery
Customer Service Training for our front-line staff
Conducting patient ready room inspections and patient surveys
The ideal candidate will have the following:
Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
Previous experience working in a high-volume facility
Strong management skills, preferably in health care but not necessarily if you are also a dietitian
2-4 years of management experience preferred
Click

here

to learn more about

UMass Memorial

Medical Center
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
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We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States.

Continue your search for Food Service Management jobs .
Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements
Basic Education Requirement - Associate's Degree

or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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