Patient Experience Manager, EndoBariatrics

Your responsibilities will include: Develop and execute a strategy and plan for the EndoBariatrics business, focusing on the Patient Experience segment Guide complex solution development from concept to completion Build, develop and execute the new patient experience strategy and platform Execute key stakeholder management, communication and change management Develop and lead patient experience team members including patient education specialists Build global credibility with key internal cross-functional stakeholders Work effectively with cross-functional teams at all levels of the organization Manage partnerships and collaborations with external partners Bachelor's degree Minimum of 5 years of experience in business solutions Minimum of 5 years of product management Minimum of 5 years of people management experience Experience in medical device with full lifecycle solution and product implementations Familiarity with patient and healthcare professional-facing digital platforms and applications Proven track record in commercializing digital products and related professional services Experience in product management and strategy development, especially for direct-to-consumer or direct-to-patient products Knowledge of Agile methodologies or other software development methods (e.g., waterfall) Background in healthcare digital, deep learning, and applied AI technologies (e.g., NLP, LLM, generative AI) Experience in evaluating, developing, and managing strategic partnerships, including familiarity with SLAs Ability to develop economic arguments to influence purchasing decisions in hospitals and surgery centers; experience in the domestic surgery center market and or key international markets is a plus Willingness to travel domestically and globally up to 35% MBA preferred Experience with upstream and downstream marketing Exceptionally strong collaboration and leadership skills Highly motivated with an action-oriented mindset