Patient Experience Representative - Front Desk (ASC)

Description

Who We Are

At the Eye Center of Northern Colorado, a Panorama Eyecare company, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position:

As a Patient Experience Representative - Front Desk (ASC) at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

The Role

This position will provide clerical support to the ASC. This position serves many different functions. The primary areas of responsibility include patient admission for surgical /laser procedures), surgical chart preparation for the ASC and coordinating operating room schedules. This position requires excellent organizational and interpersonal skills.

Responsibilities:

Patient Admissions:

• Greets patients, family members, and visitors promptly and courteously.
• Completes check-in process for procedures.
• Confirm patient information is complete in-patient chart.
• Collects payments as necessary indicating as such in computer and prepares copies/receipts for patient and medical records.
• Keeps patients and family, friends, or caregivers well informed throughout patient’s progress at the ASC.
• Receives phone calls and takes accurate messages or directs calls to the appropriate person/department in a timely manner.

Chart Preparation for ASC and Medical Records:

• Collaborating with pre-surgical team to correct any discrepancies.
• Assists Health Information Management Coordinator to maintain patient files in an organized system.

Coordinating Operating Room (OR) Schedules: 

• Works collaboratively to coordinate OR schedules for the next day’s procedures.
• Prints and distributes confirmed schedules.

Customer Service: 

• Provides a high level of customer service to patients, visitors, physicians, and staff in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Other: 

• Performs other duties, as assigned. 

Requirements

Who You Are

• High School Diploma or equivalent required.
• 2+ years of working experience, preferably in the medical field. 
• Exceptional interpersonal skills, communication skills, and professional phone etiquette.
• Must maintain a current BLS certification (must obtain within 3 months of hire).
• Advanced Microsoft Office Skills, required. 
• Knowledge of medical office procedures and terminology, preferred.

Physical Demands:

• Ability to sit/stand for long periods of time.
• Ability to lift up to 25 pounds.
• Ability to distinguish letters or symbols.
• Ability to bend, stoop and twist without pain or discomfort. 
• Ability to perform extended use of phones, computer keyboarding and copiers.

Additional Job Details

• Works at our clinic location, Precision, in Fort Collins, CO. 
• This is a Full-Time Position.
• Compensation for this role will be $17 - $18 an hour based on experience/certification.

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine!

EEOC:

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.