Patient Experience Specialist

Patient Experience Specialist
Onsite - Phoenix - Biltmore, AZ
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Patient Experience Specialist for our Phoenix - Biltmore, AZ office. As a Patient Experience Specialist, you will be responsible for educating patients on new-to-market healing technologies and helping them to understand the benefits of TMS and Ketamine.
Trigger Warning : Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Responsibilities
Be the expert on TMS and Ketamine. Training and studies will be provided.

Ownership for all patients on your provider’s schedule

One on one meetings with patients to connect treatment solutions to their individual needs.

Support healing through education, connection, and focus on TMS and Ketamine

Benefits
Accelerated healthcare career growth – rapid advancement opportunities

Insurance benefits (Medical, Dental, Vision) and 401K

20 days off annually (10 PTO days and 10 Holidays)

Employee access to Serenity’s treatment options

Qualifications
High School Diploma or GED.

2-3+ years of experience in a full-time customer service role.

Excellent verbal and written communication, and basic math skills.

Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us
About Serenity Healthcare

Serenity’s Provided Services

Meet our Patients

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to [email protected]
*This position is contingent on successfully completing a criminal background check upon hire.