Patient Experience Specialist - strong customer service skills needed! Vision perks benefits, full

The primary goal of this position is to ensure patients have a pleasant experience. The patient coordinator accommodates patient’s requests within the guidelines of Virginia Eye Consultants Service Manual.

THIS POSITION REGULARLY TRAVELS BETWEEN OUR NORFOLK AND HAMPTON LOCATIONS. Reliable transportation is required. Travel is paid in mileage and hourly rate.

• Manage the flow of our clinic, safeguarding any patient’s needs/concerns of their visit.
• Communicate with Clinic Manager/Team leads of delays which may inconvenience our patients. Further keep the communications open to our patients of these delays.
• Facilitate any items needing assistance with scheduled appointments/ miscommunication of same/anything out of the normal flow of the day needing approvals.
• Resolutions on any patient issue relating to appointments, timeframes, communications with any and all staff and departments.
• Receive all guests and minimize any interruptions which may delay our doctors from seeing their patients.
• Spearhead, along with Director of Patient Experience, Virginia Eye Consultant’s Concierge Service, which provides our high-quality care with a personalized amenity for those patients with time frame demands.
• Coordinate events with our CEO and Director of Patient Experience, internally and within the community, for the advancement of our practice and serving our patient base.
• Keeping all satellite locations stocked with supplies/brochures and overseeing the inventory of same.
• Travel to all our satellite locations ensuring our 5-star culture is being vigorously observed, while assisting with decisions/issues which may arise from daily operations within our satellites.
• Assisting both staff and patients with transportation, hotels, hearing impaired appointments and communications with our Surgery Department, ASC and Administrative Assistants for our VEC partners.
• This position oversees all staff properly greeting patients upon arrival, anticipating our patient’s needs while with us, providing a fond farewell upon their departure…along with training, by example, the same.