Patient Financial Advocate

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Financial Counselor, you will provide excellent customer service and resolve patient account disputes and balances due through the establishment of payments agreements or charity care. It's vital that a caregiver in this position ensures full payments in a timely manner to Cleveland Clinic for services rendered.

The ideal future caregiver is someone who:

Is well-versed in Managed Care products (HMO, PPOs, Medicare and Medicaid), authorizations and referral requirements.

Demonstrates strong critical thinking skills and decisive judgment.

Effectively multitasks while paying attention to details and staying organized.

Has excellent verbal and written communication skills.

Excels working with minimal supervision.

As a Patient Financial Counselor, you will work in a remote work environment that allows you to discover, learn and grow. You'll remain supported as you make differences in patients' lives, shape the career of your dreams and find where you belong, here at Cleveland Clinic.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

**THIS IS A PRN POSITION. THIS POSITION WILL REQUIRE 4 DAYS PER WEEK 8 HOURS PER DAY FROM 8AM- 4:30PM EST. **

PRN CAREGIVERS ARE NOT ELIGIBLE FOR BENEFITS OR PAID TIME OFF

OPEN TO OHIO RESIDENTS ONLY

Responsibilities:

Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment.

Contacts insurance carriers or other sources and acts as an advocate for the patient.

Initiates process for collecting prepays due and performs follow-up to insure maximum collection is achieved.

Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.

Updates and correctly documents in appropriate computer systems.

Other duties as assigned.

Education:

High school diploma or GED required.

Associate's Degree or Bachelor's degree preferred.

Certifications:

None required.

Complexity of Work:

Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate action.

Work Experience:

Minimum of 3 years of experience in a customer facing role with in person or phone contact.

Associate's Degree may substitute for up to one year of the stated experience.

Bachelor's Degree may substitute for up to two years of stated experience.

Physical Requirements:

Ability to communicate and exchange accurate information.

Ability to perform work in a stationary position for extended periods.

Ability to work with physical records or operate a computer or other office equipment.

In some locations, ability to travel throughout the hospital system.

In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities