Patient Financial Counselor

Position: Patient Financial Counselor

FSLA: Full-Time 

Location: Hybrid in Woodland Hills, CA

Profound Treatment is built on the core values of compassion, integrity, and excellence. We are dedicated to providing a safe and nurturing environment where individuals can embark on their recovery journey. Our approach focuses on treating the whole person—mind, body, and spirit—through evidence-based therapies and personalized care.

Working at Profound Treatment means joining a team that is passionate about making a positive impact on people's lives. We prioritize continuous learning and professional growth, ensuring our staff are equipped with the latest knowledge and skills. Our supportive and inclusive culture fosters a sense of belonging and fulfillment, making it a truly rewarding place to work.

Be part of a community that values healing, growth, and making a profound difference in the lives of those we serve. Join us at Profound Treatment!

Job Summary
As a Patient Financial Counselor, you’ll be a critical part of our care team. Your role goes beyond billing—you're a financial advocate who supports patients during one of the most vulnerable moments of their lives. You will work with empathy, clarity, and precision to help patients navigate complex healthcare costs, create manageable payment plans, and access financial assistance—all while building trust and making care more accessible.

Key Responsibilities

Financial Counseling & Patient Advocacy

• Conduct detailed financial assessments to verify insurance eligibility, determine benefits, and identify aid opportunities


• Clearly explain insurance coverage, out-of-pocket costs, and available options with compassion and transparency


• Create customized payment plans that align with patients’ financial situations and recovery journeys


• Assist patients in completing financial hardship documentation and apply poverty guidelines to determine forgiveness eligibility


• Guide patients through assistance programs and community funding resources


• Maintain regular follow-ups to accommodate changes in patients' financial status

Billing Operations & Documentation

• Process payments securely using various methods (credit card, cash, check, electronic)


• Review and resolve billing discrepancies and ensure accurate patient statements


• Read and interpret EOBs (Explanation of Benefits), VOBs (Verification of Benefits), and insurance documentation


• Maintain thorough records of all financial conversations and payment activities


• Monitor past-due balances and provide timely follow-up

Qualifications

Education & Experience

• 2–3 years of experience in healthcare revenue cycle management; behavioral health experience is a strong plus


• Knowledge of medical insurance, patient billing, and payment practices


• Familiarity with substance use disorder regulations and coverage


• Experience with CollaborateMD (preferred, not required)

Technical Skills

• Proficiency with Microsoft Office and healthcare financial systems


• Ability to interpret complex insurance and medical billing documentation


• Understanding of public/private aid sources for addiction treatment


• Experience with Salesforce

Interpersonal Skills

• Excellent communication and listening abilities


• High emotional intelligence and resilience in emotionally charged conversations


• A strong sense of compassion, integrity, and discretion in handling confidential information


• Problem-solving mindset with a commitment to service excellence

Work Environment

• Full-time, in-office role within a dynamic healthcare setting


• Requires occasional evening availability based on patient needs


• Fast-paced and centered on patient empowerment

Benefits:

• Health insurance

• Dental insurance


• Vision insurance
  


• Flexible schedule


• Paid time off


• Professional development assistance


• Tuition reimbursement

Join our team and make a meaningful impact on the lives of those in recovery. Apply today!