Patient Financial Counselor (Full-Time)

Description

• Full-time, Monday – Friday, 8am-4pm
• Work is onsite at our Johnston location

• Conduct financial screenings and interviews with patients to determine eligibility of Hospital Charity Program. Obtain and document patient demographic/financial information. Verify insurance eligibility when applicable. Prepare payment estimates and payment plans based on insurance information such as deductibles, co-pay, etc.
• Document all patient interactions and financial counseling activities in the electronic health record (EHR) or financial systems. Monitor and track application status for Hospital Charity Program and communicate outcomes to patients and internal stakeholders.
• Educate patients and families on available financial resources, including Medicaid, charity care, and hospital-sponsored assistance programs. Provide compassionate and culturally sensitive support to patients experiencing financial hardship. Advocate for patients by negotiating payment arrangements.
• Collaborate with case management, billing, and registration teams to ensure accurate and timely processing of financial assistance.
• Maintain up-to-date knowledge of federal, state, and local assistance programs and eligibility requirements.
• Act as the primary liaison, both in-person and via telephone, for patients regarding inquiries about insurance coverage, billing, and payment options. Manage outstanding balances by issuing patient statements, making follow-up calls, and coordinating with collection agencies.

• High School Diploma/GED
• Preferred: Associate degree in accounting, Business Management, or Healthcare related field
• Minimum of 2 years of experience in healthcare financial counseling, patient access, or related field.
• Preferred: Knowledge of Medicaid, Medicare, and other public assistance programs
• Proficient use of Microsoft applications, including Outlook, Word and Excel
• Strong attention to detail
• Ability to exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe business. Ability to maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population.
• Ability to communicate effectively in reading, writing, and speaking the English language.

• ChildServe partners with families to help children with special healthcare needs live a great life. ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.