Patient Financial Counselor - Urgent Position

Job Title- Financial Counselor

Location- Milwaukee, WI, 53226

Duration- 6+ months (Possible Extension)

Shift- M to F 8:30am - 5:00pm

Pay- $23.00/hr. To $25.00/hr.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assess patient financial needs, assist patients, and collect deposits according to hospital billing and collection policy.
• Screen patients and assist with applications for applicable governmental programs, health insurance exchange, and/or financial assistance program.
• Stress customer service and positive interpersonal relations while collaborating with various departments.
• Initiate timely account resolution activities for self-pay patients or those claiming financial hardship.
• Monitor Financial Counsellor work queues to ensure completion of initial financial activities and timely addressing of account balances.
• Update patient accounting system and address patient account problems according to policies/procedures.
• Counsel patients through application and eligibility process with relevant agencies.
• Assist patients with Financial Assistance application process.
• Collect patient deposits based on ability to pay and urgency of medical need.
• Provide and update cost estimates to staff and patients.
• Communicate with relevant departments and physicians regarding unresolved financial problems.
• Enforce hospital patient accounting and compliance processes.
• Cross train and provide backup coverage for Financial Counsellor positions.
• Assist patients during open enrolment period to apply for health plans.
• Adhere to document storage & destruction policies.
• Adhere to state and federal regulations and hospital policies pertaining to Certified Application Counsellor responsibilities.
• Stay updated on regulatory updates and policy/procedure changes.

MINIMUM QUALIFICATIONS:

Education:

• High School diploma or equivalent is required.
• Bachelor's degree in social work, case management, healthcare administration, business administration, or another related field is preferred.

• One year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required.  
• Experience using Microsoft Word, Excel and other software programs is preferred. Experience using Epic in a healthcare environment is preferred.
• Customer service skills..