Patient Financial Services Coordinator Hybrid

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band ®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. 

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.   

We’re looking for a full-time Patient Financial Services Coordinator to join our Medical Billing and Claims team!  As a Patient Financial Services Coordinator, you will monitor payment plans, update payment and billing information in patient files, and communicate with patients, treatment centers, and our medical billing team to assist with patient billing and payment questions and concerns.

We will train you in the medical claims process for Cranial Technologies! Some of our most successful team members come from backgrounds in customer service, automobile and other types of claims, medical receptionists, and collections. This is an exciting opportunity for someone looking to deepen their skills in medical claims, payment plans, billing, and collections.

You’ll be working with a team of dynamic employees who are passionate about the work they do and are dedicated to the babies we treat. Our team members enjoy working and learning in a collaborative setting, are task-oriented and bring a positive mindset to the office!  

Responsibilities include: 

• Manages and monitors patient balances, collections, and payment plans 


• Reviews accounts to determine collection actions


• Answer inbound patient calls regarding outstanding co-payments, deductibles, coinsurances, etc.


• Establish payment plans, processes patient payments and refund requests

Requirements: 

• High School Diploma or Equivalent


• Experience in customer service or related experience


• Insurance, collections, or financial experience preferred


• Investigative, curious and problem-solving mindset


• Exceptional communication and human relations skills in working with people from diverse backgrounds


• High attention to detail and strong organizational skills


• Ability to multi-task between administrative tasks and customer service-related calls 

Benefits Package for Cranial Technologies:  

• Medical, Vision, and Dental Insurance 


• 401k Retirement Plan  


• 3.5 Weeks Paid Time Off plus 7 paid Holidays 


• Life Insurance 


• Short/Long Term Disability Insurance 


• The pay range for this position is $18-$20 per hour. Pay is dependent on the applicant's relevant experience. 


• This role can transition to Hybrid after 90 days in office.  

Tempe HQ Address:
1405 W Auto Dr
Floor 2
Tempe, AZ 85284

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail.**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at [email protected] for assistance. 

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