PATIENT FINANCIAL SERVICES REPRESENTATIVE

Job Title

Patient Financial Services Representative

Department

Patient Financial Services

Reports to

Patient Financial Services Supervisor

Status

Full-Time Non-Exempt

Patient Financial Services Representative Position Summary

The Patient Financial Services Representative’s primary responsibility is to provide excellent customer service. Representative will also be expected to assist with patient collections and other recovery activities. Representatives must be able demonstrate problem solving and negotiation techniques. The Representative will resolve routine billing inquiries and negotiate payment arrangements to settle delinquent accounts. Representative will also review and process financial assistance applications as needed.   

Patient Financial Services Representative Detailed Responsibilities

• Resolve customer inquiries and issues in a timely manner with moderate supervision. 
• Responsible for organizing and performing collection processes for assigned accounts.
• Identify, document, and submit all account adjustments as appropriate.
• Contact delinquent or high-risk customers in order to secure payment and determine reason for delinquency on inactive accounts.
• Manage patient correspondence.
• Verify patient eligibility as necessary. 
• Process financial assistance applications as needed.
• Assist with overflow pricing calls as needed.
• Inform management of any trends or issues negatively impacting the patient experience.
• Comply with performance standards and departmental goals.
• Maintains HIPAA compliance.
• Uphold all SMIL policies and procedures.
• Other duties as deemed necessary.

Patient Financial Services Representative Specific Job Knowledge, Skill, and Ability

• Moderate comprehension of insurance explanation of benefits. 
• Moderate understanding of patient account collections. 
• Creative problem-solving abilities and negotiation skills.
• Moderate knowledge of Microsoft Office applications.
• Ability to multi-task in fast paced environment with a high aptitude for learning. 
• Must be able to communicate calmly, compassionately, and professionally with patients, patient representatives, and other outside contacts. 
• The ability to work effectively with other employees and maintain a cooperative working relationship intra-departmentally and inter-departmentally. 
• The demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA). 

  Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage
• Potential for remote work after training 
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability 
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays 
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Leadership Mentoring Opportunities

Qualifications

• High School Education or General Education Degree (GED) required. 
• Minimum 1 year of experience in a medical call center preferred.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus. The employee is frequently required to sit and must be able to remain in a stationary position while performing the essential duties of this position. Inside general air-conditioned, nonhazardous environment only with light background noise.