Patient Intake Coordinator

Description

About CBCC:

Comprehensive Blood & Cancer Center (CBCC) believes in putting our patients first. Our team stays up to date on the latest and greatest in modern holistic care, ensuring our treatment strategies are optimized for peak mental and physical wellness.

Our objective at CBCC is to facilitate high-quality patient care through our mission statement: “CHANGING LIVES WITH HOPE AND INNOVATION” and 5 Pillars of Excellence: Quality, Services, People, Community, and Innovation.

CBCC is a privately owned center that is conveniently located approximately 2 hours north of Los Angeles, 4.5 hours from Las Vegas, and about a 2-hour drive to the amazing California coastline and beautiful beaches. Our location in Bakersfield provides the convenience of experiencing California living without the high cost of living. We care for our employees and believe work-life balance is a must.

Benefits Package:

• 401k with employer match
• Medical, Dental, Vision, and Life insurance
• Vacation, Sick, Birthday, and Holiday Pay
• Complimentary lunch for employees Monday - Friday
• Onsite Fitness Center

The PC performs in an environment that demands extreme flexibility in dealing with physicians, patient families, and members of the general public with many different cultural backgrounds and needs. The job demands that the PC be able to perform all of the routine duties of a PC working in a standard medical office. Satisfactory performance at this level requires the full knowledge, ability, and willingness to perform duties at the highest professional levels at all times. The PC must continuously exercise a strong commitment to the organizational goals of the CBCC, while simultaneously exhibiting intelligence and sensitivity to extreme human needs.

EDUCATION & EXPERIENCE:

Any combination equivalent to the experience and education that are required by Federal, State, and local guidelines. The minimum requirements for experience and education are:

• Education equivalent to graduation from High School
• Entry Level Position

RESPONSIBILITIES:

• Welcome and greet clients/patients/visitors to CBCC in a helpful and friendly manner, with a cheerful and warm attitude. Determine purpose of visit and directs the clients/patients/visitors appropriately
• Greet patients upon arrival and verify appointment
• Perform frequent lobby check to keep patient informed of appointments status
• Acquaint patients, families and visitors with CBCC support services to include, but not limited to, patient relations, lounge area, nursing stations, parking lots, transportation and various auxiliary and volunteer services.
• Provide requested information, transfers calls as needed, and works with other employees to ensure adequate coverage at all times
• Assist new patients with appropriate paperwork
• Answer basic appointment questions so patients and their families can understand the procedure
• Balance collection ledger on daily basis
• Process required paper work accurately and on time
• When checking-in patients, carefully screens for any updated patient information, existing balances noted in computer, and provides all necessary information to assist patient to be prepared at the time of visit. Whenever applicable, collect insurance co-pay and copy insurance RX cards, collect money and issue receipts
• Perform general offices duties and day to day administrative functions, including but not limited to word processing, copying, filing, faxing, answering phones, and data entry in an organized and neat manner
• Attend scheduled department and staff clinical meetings
• Meet deadlines and remain on timelines
• Create new patient charts
• Schedule patients as needed for Dermatology appointments
• Intake insurance information as needed
• Update patient’s chart information as needed

Requirements

REQUIREMENTS:

• Must be able to work a full-time flexible schedule
• Must be able to pass all pre-employment screening (background check, drug tests, and references)
• To comply with organizational behavioral standards
• Must be able to pass all program mandated health screenings

PHYSICAL STANDARDS:

Positions in this class are situated in a standard office environment where there is little or no exposure to variations in the weather or other similar elements. Physical agility must be such that the PC is able to sit, walk, crouch, lift, and utilize phones for extended periods of time while utilizing their hands, wrists, legs, and arms. This position utilizes office machines (e.g., computers, adding machines, printers, copiers, scanners, etc.) and requires sufficient manual dexterity to operate them all. Positions in this class should be able to lift up to 20 pounds repeatedly and 45 pounds intermittently.