Patient Intake Coordinator

The Patient Intake Coordinator interacts with patients, outside providers, and the public in person and via mail, telephone, email, and fax, providing registration and informational services and triaging requests as needed.

The Opportunity

• Schedule new and follow-up patient appointments.  Mail new patient packets, obtain demographic information, request medical records, and verify insurance information.
• Conduct eligibility and verification of benefits for all scheduled patients prior to appointments.
• Obtain referrals as needed based upon eligibility and third party guidance provided in findings.
• Search for, set-up, and maintain third party website access to perform eligibility and verification functions.  Copy and paste all
• Greet patients and visitors in a friendly manner upon arrival to clinic and notify staff members of arrivals as appropriate.
• Guide patients in completing the registration process upon arrival.  Check them in and out of clinic and ensure that materials related to insurance, contact information, and release/acknowledgement forms are on file and up-to-date.
• Record and verify outstanding patient balances.
• Address incoming phone calls, faxes, and emails.
• Run EDS (Medicaid) eligibility daily on all patients.
• Prepare daily schedule and profiles used by the clinic for the next day’s business.
• If assigned the role of Team Leader, fulfill extra responsibilities in addition to regular job duties including providing staff training and ensuring
•  IHTC provider schedules are up-to-date to provide adequate clinic coverage.

• Minimum 1 year of related experience .
• GED or High School diploma required
• Valid driver's license and automobile insurance is required.
• All IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role. 

Why join our team? 

IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package. 

IHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics. 

IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services. 

IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 70 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more. 

Innovative Hematology Inc. is an Equal Opportunity Employer.