Patient Intake Supervisor

Now Hiring – Patient Intake Supervisor

Location: Fort Myers, FL – On-site (3660 Broadway)

Radiology Regional is one of the largest physician-driven diagnostic imaging providers, with 13 imaging centers, in Southwest Florida. We are seeking a dynamic person with a passion to care for others in the communities we serve. For over 50 years we have earned trust and confidence because of their patient care experience.

Job Summary:

The Patient Intake Supervisor will collaborate with department managers on a regular basis and proactively identify future hiring needs. Assess the skills, experience, and qualifications of potential job applicants and invite suitable candidates to become part of Radiology Regional Center.

• Assign, direct, and coordinate the activities of a group of employee’s schedules, orient and train, assure observance of policies, procedures, and work standards etc.
• Check work for proper completion, takes corrective action as needed. Perform counseling and corrective actions as needed. Perform employee performance evaluations, recommend promotion, discipline, and other administrative actions.
• Conduct interviews with applicants for Patient Intake Coordinator role to ensure applicant meets criteria for position.
• Oversee on-boarding of new PICs with routine follow-up and consistent communication with staff members and direct supervisor.
• Travel to all RRC locations to facilitate company objectives.
• Confer with and provide input to the center manager and senior manager regarding employee job performance, morale, staffing methods, procedures, and related personnel matters.
• Responsible for handling all problems within or related to the front desk, office operations and interdepartmental related issues.
• Understand and implement company/industry policies and procedures.
• Represent the organization to the community in a positive manner.
• Encourage and support employees to promote high level of morale and productivity.
• Act as a liaison between organization, patients, and referring community to ensure open communication via staff and management during meetings, problem-solving sessions, and task forces.
• Responsible for all safety related issues in assigned areas of supervision and interpreting rules, regulations, and HIPAA compliance requirements to those personnel assigned.
• Receive and follow directives and instructions from senior manager and the technical director to properly perform position functions and responsibilities.
• Answer the telephone, document, relay, and deliver messages, or resolves requests, as appropriate.
• Schedule patients’ exams according to physician’s orders and patient requests, as required.
• Track, supervise, and assist Patient Intake Coordinator’s effort to verify patient benefits and collect appropriate time of service funds according to individual patient benefits.
• Track, supervise, and assist Patient Intake Coordinator’s to coordinate same day add-on screening mammography service and additional exams per patient or physician request.
• Coordinate with the center manager to ensure that performance standards and objectives are achieved.
• Coordinate with the center manager to address staff coverage during scheduled and unscheduled absences.
• Maintain an in-depth knowledge of basic operations and aspects of the RIS and all other operating systems related to PIC check-in to troubleshoot problems effectively.
• Maintain PHI special restrictions policy and database.
• Provide reports as necessary and requested by patients and referring physicians.
• Maintain adequate office inventory and review orders placed, with consideration of the financial impact.
• Greet patients and act as medical reception to ensure patient services are completed. Provide follow-up information to patients and visitors, provide preparation instructions to patients.
• Collect insurance information and payments for procedures. Determine billing statements and provide receipts. Review insurance and billing information with patients. Balance daily receipts of cash, check, credit card payments and cash boxes.
• Contribute to and maintain good working rapport with all patients, personnel, radiologists, and physicians to assure that the organization’s objectives can effectively meet the needs of all patients and physicians.
• Assure that the patient’s right to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.
• Maintain confidentiality of all PHI.
• Follow established policies, procedures, legal regulations including safety and precautionary requirements.
• Attend, participate and conduct in-service education classes, seminars, and training programs as necessary. Responsible for presiding over periodic office staff meetings as necessary.

In addition to a collaborative work environment, we offer a generous compensation package:

• Competitive medical, dental and vision benefits plans
• Life and long-term disability insurance
• Three weeks paid time off
• 401k with a generous company contribution
• Six paid holidays
• Imaging services for employees and immediate household

And much more!

• Required-High School Diploma or GED
• Experience Required- 2-5 years' medical reception/guest services.

Radiology Regional is an Equal Opportunity Employer.