Patient Liaison

Reports to: Revenue Cycle Manager 

FLSA Status: Non -Exempt (Full Time)

Compensation: $19.25 - $21.50/hour
Location/Travel: In person at our Corporate Office in San Antonio 

Job Summary:

The Patient Liaison at Empower Behavioral Health (EBH) is a key part of the Billing Department. This role is responsible for sending requests, tracking authorizations and entering authorizations into Central Reach. This position is required to work collaboratively with various departments to ensure efficient and effective implementation of the patient authorization process.

Duties and Responsibilities:

• Serve as a primary point of contact for patient invoices, payment options, and billing details.
• Initiate outbound calls to clients regarding outstanding balances, insurance issues, and coordination of benefits.
• Assist in heavy inbound calls
• Assist in verifying insurance eligibility and coverage details prior to and after services. 
• Audit monthly patient statements and report billing discrepancies
• Generates Monthly Patient Invoices
• Maintains updates to the benefits tracker
• New patient statement emails
• New patient charts
• Reconciling patient revenue
• Utilizes Central Reach and Insurance Portals
• Participate in quality improvement initiatives 
• Maintain compliance with HIPAA and organizational privacy standards when handling patient information. 

Competencies:

• Strong Written and Oral Communication
• Interpersonal Skills
• Attention to Detail 
• Priority Setting 
• Customer Service

Education and Experience:

Required:

• Minimum high school diploma (or equivalent) 
• Excellent interpersonal and communication skills
• Strong written and oral communication skills 
• Experience working with authorizations 
• Experience working in a medical billing setting 
• Excellent customer service skills 

Preferred:

• 1 plus years of experience with behavior analysis
• 1 plus years of experience working with Central Reach 
• Experience working in a growing organization

Empower Behavioral Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.