Patient Liaison

It’s the people that make the difference.  Are you ready to make your impact? 

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services.  The Orthopedic Program at Rush University Medical Center is ranked top 10 in Orthopedics by U.S. News and World Report.  Founded in 2003, MOR is comprised of internationally-renowned Orthopedic surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world.  MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics. 

Ready to join? We are seeking a New Patient Liaison. This role is responsible for facilitating communication between clinicians and patients and obtaining necessary data from patients to best allow clinicians to provide excellent clinical care. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. This role will be based at the Westchester, IL outpatient clinic and may potentially require some travel to other satellite clinics as needed. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure patients receive the care they need


• Help patients understand the Orthopedics services available to them


• Assist patients with priority triage and scheduling


• Answer telephone calls, route calls, provide information, take messages and check voicemails and emails in accordance with the practice procedure 


• Assist in scheduling and adjusting patient appointments to maximize patient care


• Discuss treatment plans presentation


• Verify insurance


• Prepare clinic day in EMR system and in the office


• Maintain the clinic and OR schedule


• Triage and respond to online inquiring to determine patient suitability for our practice and scheduling


• Assist with maintaining all materials needed for patient care


• Assist with surgical scheduling on clinic days

Requirements:

• Associate degree or equivalent experience desired


• Strong interpersonal, customer service and communication skills both within the team and to patients


• Proficient in Microsoft Office suite including working


• Ability to multitask in a fast-paced environment including problem solving, decision making, strategic thinking, planning, communication, results driven and performance management while displaying leadership


• Superior organization skills including but not limited to ability to prioritize tasks presented


• Good phone skills – clear, easy to understand, reliable with following up as needed, good conflict-resolution skills to handle possible patient situations in a nationally ranked Orthopedic Office.


• Bilingual in Spanish, preferred. 

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package. 

Pay Range: $23-26 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package. 

• Bonus Incentive Program.


• Medical, Dental and Vision Insurance.


• Paid Time Off and Paid Holidays.


• Company-paid life and long-term disability insurance.


• Voluntary life, AD&D, and short-term disability insurance.


• Critical Illness and Accident Insurance.


• 401(k) Savings Plan.


• 401(k) Employer Contribution.


• Pet Insurance.


• Commuter Benefits.


• Employee Assistance Program (EAP).


• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).


• HSA Employer Contribution (when enrolled in a HDHP).


• Tuition Reimbursement.


• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana. 

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.