Patient Navigator, Cancer Center

Essential Duties and Responsibilities to include the following. 

• Provides patient navigation services by facilitating resources and processing applications for various patient assistance programs, including but not limited to financial, Medicaid enrollment, free or reduced cost medication, social security benefits, disability benefits, copayment assistance and insurance coverage.


• Focuses on identifying barriers that prevent patients from obtaining prompt care and takes action to reduce or eliminate these barriers.


• Disseminates and manages the distress screening tool for all new oncology patients; triages patients’ logistical needs and refers to medical team for medical and psychosocial needs. 


• Initiates and coordinates communication with patients and families between social workers, health service, and insurance providers.


• Collaborates with representatives of community services to enable patients to resolve non-medical problems and to facilitate referral of patients to other sources of assistance. 


• Makes transportation arrangements for patients.


• Identify patients and assist patients with enrollment into patient assistance programs, including the Katzen Patient Assistance Fund.

• Act as the community liaison for support programming to ensure that patients throughout the city are aware of free services offered by the Division of Hematology/Oncology and the Katzen Cancer Research Center.


• Improves quality of life of patients, caregivers, and survivors by assisting with service referral, community mobilization, collaboration, and advocacy.

 Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education            Bachelor’s Degree          

Experience         This position requires a minimum of 2 years of healthcare experience, preferably in oncology.

Competencies   Ability to input data into the computer, and analyze data as requested.  Individual must be able to communicate providing verbal feedback in a professional manner.  Must be able to follow and understand instructions, and react favorably in all work situations.  Individual must be mentally adaptable and flexible in dealing with a variety of people.