Compensation range:

Your rate of pay will be based on applicable experience

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY:

The Patient Navigator is responsible for guiding patients through the healthcare system, ensuring timely and appropriate care, addressing barriers, and connecting patients with resources. They advocate for patient needs, promote patient satisfaction, and facilitate communication between patients, their families, and healthcare providers. This position ensures patients have the support they need to understand their diagnosis, treatment options, and navigate the complexities of healthcare services.  This position requires a compassionate, highly organized individual with a strong knowledge of the healthcare system, the ability to advocate for patients, and the communication skills to help patients navigate their care journey effectively.

EDUCATION / TRAINING / EXPERIENCE:

Minimum:

• Previous experience in healthcare or patient-facing roles.
• Strong understanding of healthcare systems and patient advocacy.

Desired:

• Associate’s or Bachelor’s degree in healthcare, social work, or a related field.
• Experience working in a medical or clinical setting.
• Knowledge of financial assistance programs.

LICENSES / CERTIFICATIONS:

Desired:

• Certification in Patient Navigation or Health Advocacy.
• CPR/First Aid certification.

SKILLS / KNOWLEDGE / ABILITIES:

Ability to communicate effectively with patients, families, and healthcare professionals. Strong ability to understand and address emotional needs of patients. Ability to handle multiple tasks, appointments, and patient cases simultaneously. Ability to address and resolve barriers to care, such as insurance issues or transportation problems. Understanding of healthcare processes, insurance, billing, and community resources. Strong capability to advocate for patients’ rights and ensure their needs are met. Ability to work effectively as part of a healthcare team, collaborating with physicians, nurses, and social workers.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email [email protected] to receive a full summary of benefits.