Patient Nurse Navigator/Anson

Job Req ID: 773441

Position Number: 00146740

Employment Type: Full Time

Shift: Variable/On Call

Shift Details: 10a-6p M-F occasional weekends

Standard Hours: 40.00

Department Name: Support Services

Location: Atrium Health Anson

Location Details:  Anson

Our mission is to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit atriumhealth.org/about-us.

Atrium Health Anson has an emergency department and a primary care physician office together in what we call a medical home. Our focus is on finding a primary care provider for you, helping you prevent diseases or conditions before they become out-of-control, and building a relationship between you and your healthcare providers.

We provide care where and when you need it. We also have a free community room for organizations to use and our community-based services expand our care beyond the hospital setting.

Job Summary

Serves as an advocate for Anson patients and act as liaison between the patients, physicians, and other care providers. Coordinates the support and care of patients to include education and appropriate activities to help determine the patient's interdisciplinary needs. Increases public awareness of medical care through community outreach.



Essential Functions

• Coordinates clinical care throughout the patient's treatment and develops tools to ensure high quality, cost effective continuum of care is provided to all patients.


• Coordinates multidisciplinary care planning with medical staff and healthcare team which includes assessing the emotional, social, dietary and financial needs of the patient.


• Maintains knowledge of facility, community and national agencies and collaborates with other clinical team members in assessing and supporting psychosocial needs of the patients and family members.


• Coordinates events and services for community outreach, and maintains communication with the Health Department, and other essential services.


• Assists with and participates in program development/program expansion activities, marketing efforts, and program evaluation.


• Assists in efforts to establish and nurture related Support Group meetings at Anson. Participates in facility and community based outreach activities.


• Participates in continuing education/seminars to increase knowledge in navigation areas. Promotes continual performance improvement and teamwork.


• Participates in performance improvement by collaborating with other clinical departments; meets all regulatory requirements.


• Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families (language specific), and coordinates appropriate referrals for those needed services.


• Ensures and coordinates new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.


• Assures patient satisfaction and identifies trend barriers to patient expedient care and will conduct service recovery as needed.

Physical Requirements

Must be able to lift and support the weight of 75 pounds in handling patients, medical equipment and supplies. Requires standing, lifting, bending, stooping, reaching, pushing, pulling, sitting for long periods of time and walking in accordance with a fast paced work environment. Must be able to be mobile within the entire healthcare system. May be required to work during evening/weekend hours.



Education, Experience and Certifications

RN degree required. Current licensure to practice as a Registered Nurse in North Carolina required. Excellent communication and organizational skills required. Computer skills in Microsoft Office, Power Point, and Windows based applications. Basic Life Support for Healthcare Provider (BLS HCP) from AHA required.

At Atrium Health, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: Not Applicable

Atrium Health is an EOE/AA Employer