Patient Nurse Navigator-Floater

A. This position reports to Raleigh Radiology’s free-standing outpatient imaging centers located throughout Wake and surrounding counties.

B. The Patient Nurse Navigator is a Registered Nurse who serves as a liaison between patients and clinical staff. The Patient Nurse Navigator’s primary role is to facilitate and coordinate patient care throughout the imaging process, ensuring smooth and efficient transitions between different stages of radiology procedures and treatment.

C. The Patient Nurse Navigator is responsible for tracking mammography follow-ups including diagnostic mammography, biopsies, and pathology results, as well as processing patient results and reminder letters for all Raleigh Radiology Imaging Centers.

D. The Patient Nurse Navigator is responsible for tracking lung screening follow-ups, including additional imaging, biopsies, and processing reminder and result letters for all Raleigh Radiology Imaging Centers.

E. This position reports to the Senior Manager of Practice Operations with medical oversight from radiologists.

General Duties

• Implement and maintain Raleigh Radiology policies and procedures.
• Perform job responsibilities safely, efficiently, and professionally.
• Assist with emergency measures for sudden adverse occurrences, such as contrast reactions.
• Coordinate care by collaborating with radiologists, referring physicians, patients, referral coordinators, and coworkers.
• Assist patients in navigating imaging services, including scheduling follow-up imaging and biopsies for breast patients.
• Provide patient education about tests, procedures, and potential side effects.
• Offer support and guidance to patients and their families.
• Advocate for patients' needs and preferences.
• Maintain accurate and up-to-date patient records.
• Participate in quality improvement initiatives to promote patient safety and optimal outcomes.
• Collaborate with the healthcare team to improve patient care and streamline processes.
• Establish and maintain open communication.
• Maintain a clean, safe, and well-maintained environment for patients and staff.
• Cooperate with other staff members to accomplish job duties and assist others.
• Perform other duties as assigned.

Specific Duties:

• Contact patients and referrers to schedule breast biopsies and obtain necessary orders and documentation.
• Conduct outreach to referrers, providers, and other medical professionals to facilitate patient access to care.
• Track data and outreach to patients for follow-up on breast and lung recommendations.
• Digitally track, print, and mail results and reminder letters for mammography within MQSA guidelines.
• Update reports with pathology results following breast biopsies and lung studies.
• Execute the MRI prostate segmentation workflow.
• Assist QC Specialist with duties related to ACR, MQSA, or patient safety tasks.
• Follow established protocols for providing professional and efficient service.
• Answer patient questions within the scope of knowledge and direct other questions to appropriate personnel.
• Provide annual flu shots to Raleigh Radiology staff.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

Must be able to read without strain printed material the size of typewriter characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily. Frequent, prolonged periods of sitting. 100% of the work is done by computer. Ability to type at 60+ wpm. Wear a headset to connect to the phone. Subject to rotating holidays or shifts.

A. Education: Registered Nurse, BLS/CPR Certified (Cardiopulmonary Resuscitation)

B. Experience: Must have experience in a medical setting. Preference is given to applicants with previous experience in Radiology practice.

C. Licensure: CPR and current RN license

D. Ability to work independently, make sound decisions based on patient condition, and ability to follow directions.

E. Flexibility, dependability, and professionalism are required.

#LI- Nurse