Patient Observer Tech - 7 E FT Nights

Core Competencies

• Acts as a resource for patients and family/visitors
  
  
• Addresses administrative needs in a respectful and caring manner
  
  
• Adheres to infection prevention
  
  
• Adheres to policies and procedures, to ensure safe and optimal care
  
  
• Assists in providing patient comfort and safety
  
  
• Communicates effectively with the patient, family, and medical staff during the continuum of care
  
  
• Complies with Joint Commission’s national patient safety goals
  
  
• Complies with organizational quality dashboard/benchmarking goals
  
  
• Identifies common variables affecting patient care and follows reporting process
  
  
• Maintains cooperative working relationships with members of the hospital team
  
  
• Participates in activities in alignment with the Magnet Model
  
  
• Reports matters requiring Nursing intervention immediately
  
  
• Supports patient care within scope of a practice as directed by other
  members of the healthcare team
  
  
• Utilizes resources in an economical manner
  
  
• Communicates with patient using AIDET.
  
  
• Answers phone and patient call system in a timely manner, uses proper phone etiquette, greets patients, visitors, physicians, and employees; ascertains needs and routes accordingly, takes and relays messages to personnel on the unit in a timely manner, ensures excellent customer service
  
  
• Introduces self by name and position when answering phone and call system.
  
  
• Acknowledges patients and family members as they come to front station.
  
  
• Performs as a preceptor in an active and engaged manner
  
  
• Observes, monitors and documents patient movement and interactions.
  
  
• Communicates and redirects patients as needed.
  
  
• Notes changes in patient movement and recognizes safety risks and responds accordingly.
  
  
• Documents all patient interactions and communications.
  
  
• Tracks patients transferring to and from unit and leaving for procedures to provide constant observation while on monitor.

  #LI-LP1

  
  
  

Compensation Range:

$23.00 - $32.46 / Hour