Patient Outreach Coordinator

*This is an onsite, in office role in our Fargo office*

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives. How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.   

How You'll Make a Difference:

Arkos Health is seeking a Patient Outreach Coordinator.  The Patient Outreach Coordinator is the frontline of patient engagement, responsible for the prompt scheduling of patient appointments, fostering goodwill between the health plan, our organization, providers and patients. The position is responsible for managing and coordinating the needs of multiple parties, applicable appointments in an efficient manner while accommodating the needs of members.

Why Arkos? 

• Great Benefits! 
  
  
  
  • Employer-paid Medical, Dental and vision premiums at no cost to you  
  
  
  • Employer-paid Short-Term Disability premiums at no cost to you 
  
  
  • Employer-paid Life Insurance premiums at no cost to you 
  
  
  • Employer matching 401(k) 
  
  
  • 15 days annual combined sick/vacation and 9 days of holiday during your first year 
  
  
  • Your Birthday off! 
  
  
  
  


• We have great people and a growing culture! From coffee bars to Ice Cream Day, we recognize our team!  


• We are ranked as the 113th fastest-growing private company in the United States and 11th within the healthcare services sector on the 2024 Inc. 5000 list! Join us today! 

Essential Duties and Responsibilities: 

• Under the guidance of the Patient Outreach Manager, the coordinator collaborates with interdepartmental team members to coordinate all levels of scheduling from basic to complex


• Accurately and efficiently coordinates and tracks scheduling of visits to be conducted by HWP Nurse Practitioners, quality coordinators, RN Care Managers, or other providers as assigned
  


• Conducts telephone calls to members, providers, and other health care professionals and organizations in support of care initiatives


• Receives, proofreads, and verifies reporting from the health plan against internal systems for accuracy and completeness to appropriately schedule appointments


• Revises schedules as cancellations and/or additions occur and clearly and timely communicates with the appropriate personnel


• Conducts patient visit reminder calls in advance of scheduled “In Home” appointment upon request. 


• Process requests for member medical records if applicable and/ and or upon request


• Scan/Enter/Upload member medical records and documentation into appropriate electronic repository to align with member record


• Accurately and efficiently coordinates and tracks scheduling of member referrals and visits to be conducted by HWP Nurse Practitioners


• Ability to utilize multiple systems simultaneously to schedule member visits
  

Qualifications and Skills:

• High school diploma or GED equivalent required


• Completion of 1-2 years post-secondary education preferred. Certification requirement (if applicable)


• 2+ years' experience in a healthcare environment preferred
  


• CNA / RMA / CMA preferred


• Excellent interpersonal communication (written and verbal) skills 


• Experience with Electronic Medical Record


• Knowledge and use of Microsoft Office applications preferred

Must complete our Culture Index Survey. Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence. 

Arkos Health EEO Statement: 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check. 

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health