Patient Recruitment Specialist

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives!  We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

We are actively hiring for a Patient Recruitment Specialist opportunity at the Flourish Research site in Matthews, NC. This site, founded as Alzheimer's Memory Center, has been contributing to medical breakthroughs in Alzheimer's research and treatment for more than 20 years!

The Patient Recruitment Specialist conducts phone screening interviews to assess potential study volunteers' eligibility and interest in clinical research studies based on specific protocol criteria. This role involves clearly communicating study details, including procedures, risks, and benefits, in alignment with approved informed consent documents and recruitment materials. 

Shift: Monday- Thursday, 7:30 AM - 5 PM, some Fridays as needed
Compensation:  Competitive hourly rate + discretionary quarterly bonus based on productivity
Benefits: Comprehensive health, dental, and vision insurance plans, 401k with 4% match, 15 days of PTO, 10 company holidays, and other benefits, including employee referral bonuses, tuition reimbursement, supplemental parental leave, life insurance, disability insurance, and others.

RESPONSIBILITIES

• Screens and recruits potential study participants in accordance with protocol, IRB, GCP, and ICH guidelines.
• Conducts phone interviews, gathers medical history, and enters participant data into the CTMS database.
• Maintains accurate records and follows up with no-shows, pre-screens, and scheduled participants.
• Participates in planning and training meetings for assigned studies; manages recruitment campaign tools and reporting.
• Attends community events and walk-in screenings to support recruitment efforts.
• Upholds patient confidentiality and complies with federal regulations and company policies.
• Collaborates with internal teams to meet recruitment goals and provides feedback on upcoming studies.
• Represents the organization professionally in all communications and interactions.
• Performs duties safely, efficiently, and in alignment with organizational standards.
• Completes additional tasks as assigned by management.

• High school diploma required; college degree preferred
• 0–3+ years of experience in clinical or biological research
• Experience with outbound and inbound calling
• Excellent verbal and written communication skills
• Strong critical thinking, organization, and problem-solving abilities
• Detail-oriented, self-motivated, and able to work both independently and collaboratively
• Professional demeanor with a strong work ethic
• Outstanding customer service and telephone skills
• Familiarity with medical terminology
• Understanding of IRB, FDA, GCP, and HIPAA guidelines is a plus
• Ability to adapt to new tasks and contribute to process improvements

Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others!

Flourish Research is where clinical trials thrive.

Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines.

At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality.

Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect.

Flourish Research strives to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

It is the policy of Flourish Research not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.