Patient Referral Specialist

Patient Referral Specialist – Outpatient Therapy Clinic 

Independence, IA | Full-Time

Schedule: Mon–Fri, 8:00 AM–5:00 PM (flexible) | In-Office

Pay: $17–$20/hr (based on experience)

A therapist-owned outpatient clinic in Independence, Iowa is hiring a full-time Referral Specialist. You’ll be the first point of contact for new patients: taking in referrals, verifying insurance, getting authorizations in place and scheduling patients with our physical, occupational and speech therapists.

An ideal candidate has experience as a medical receptionist, patient coordinator or front desk in a medical, dental or therapy office. If you’re the person who keeps a busy office running — and you like knowing patients get care without delays — this role is for you.

What You’ll Do

Referrals & Insurance

• Process new patient referrals and schedule patients promptly with the right therapist


• Verify insurance coverage and obtain prior authorizations when required


• Give new patients the correct paperwork and walk them through what’s needed before their first visit


• Audit and track patient files so records are complete before closing

Front Office

• Answer phones and respond promptly to patients, therapists and vendors


• Check patients in and out, collect copays and manage therapist schedules


• Keep the clinic HIPAA-compliant and welcoming

Office Support

• Order supplies and keep office equipment maintained


• Handle mail and mailings, such as birthday and recruitment cards


• Copying, typing and other admin support as needed

What We’re Looking For

Required

• High school diploma or equivalent


• 1–2 years of office or administrative experience


• Comfortable with email, Word, Excel and learning new software


• Detail-oriented, organized, and friendly on the phone and in person


• Handles high volume and interruptions, and prioritizes without close supervision

Preferred

• Medical, dental or therapy office experience


• Insurance verification or prior authorization experience

Benefits

• Medical, dental and vision insurance


• 401(k)


• PTO and personal days


• Continuing education


• Weekday daytime hours with flexibility — no nights or weekends


• Therapist-owned and therapist-managed — leaders who understand patient care


• Local clinic team supported by our home office