3286716 Patient Registrar, Marlborough, MA 3 months
Sigma Systems is currently looking for a Patient Registrar to work within the OP Registration Unit at UMASS in Marlborough, MA.

Position Overview

Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, the Patient Registration Specialist performs a variety of complex duties related to patient registration. This role is essential in ensuring accurate patient information, seamless coordination of services, and a positive patient experience.

Details:

• No parking fees with this location
• Not Temp to Perm
• *Dress code - Dress code is business casual or scrubs (no crocs or open toed shoes)
• *Interviews are via teams - Manager is OOO on vacation and will not be available to review candidate submittals or schedule interviews until after 5/8*

Key Responsibilities

• Accurately collect and enter patient demographic, insurance, and related information into the registration/scheduling system; ensure all required documentation and signatures (e.g., HIPAA, Consent to Treat) are completed
• Verify insurance coverage and ensure all pre-authorizations, pre-certifications, and referrals are obtained prior to services; resolve discrepancies as needed
• Verify workers' compensation and automobile insurance coverage when applicable
• Schedule and register appointments for Radiology, Lab, and ancillary services
• Complete Emergency Department registrations, including demographic and insurance collection
• Coordinate multiple services to support patient care needs
• Collect patient financial responsibilities, including copays, deductibles, coinsurance, self-pay balances, and other applicable payments
• Perform Surgical Day admissions and manage bed control, transfers, discharges, and admissions
• Provide patients with preparation instructions for scheduled procedures and services
• Assess patient financial needs and refer to financial counseling as appropriate
• Perform clerical duties such as retrieving records, faxing, typing, transcribing, managing messages, and mailing materials
• Maintain accurate records, logs, and files
• Complete online death certificate registry processes
• Secure and manage patient valuables
• Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing

Additional Responsibilities:

• Adhere to departmental policies, procedures, and objectives
• Participate in meetings, training sessions, and professional development activities as required
• Support quality improvement initiatives in daily operations
• Maintain compliance with health and safety regulations
• Promote a respectful, inclusive, and professional work environment
• Maintain regular, reliable attendance
• Perform other related duties as assigned

Experience Requirements

• Required: High school diploma or GED
• Preferred: Associate degree or certificate in a healthcare-related field
• 2–3 years of experience in Patient Registration or Hospital Admissions required
• Experience with EPIC required
• Strong data entry skills with high attention to detail
• Proficiency with Windows-based computer systems and navigation
• Excellent customer service skills (verbal and written) with both internal and external customers
• Ability to work in a high-volume, team-oriented environment
• Strong English speaking, reading, and writing skills
• Experience in hospital admissions, insurance verification, billing, scheduling, or healthcare customer service
• Knowledge of medical terminology
• Preferred: Bilingual speaking, reading, and writing skills

**WORK ENVIRONMENT & PHYSICAL DEMANDS**
This position involves moderate work performed indoors in a hospital outpatient and Emergency Department environment.