Patient Registration

Summary of Responsibilities:

Responsible for greeting incoming patients, distributing paperwork, entering in pertinent information into Centricity including insurance and demographic, and coordinate the scheduling of patients.

Essential Duties and Responsibilities:

• Enter and verify that all patient demographics and billing information correctly entered/verified at the time of check in.
• Interview patient or patient's designee to obtain all necessary information for production of a complete and factual registration document.
• Effectively explain intake paperwork, obtain required signatures, and assemble electronic documents for Electronic Health Records system.
• Maintain open channels of communication and clear flow of information between all appropriate PFC providers, PFC administration and all relevant facilities.
• Advise patients of their financial responsibility. Accepts payments on any balances related to patient's liability.
• Answer incoming calls in a prompt, courteous, efficient, and professional manner. (ie. "Perkins Family Clinic,this is_____________How may I help you?")
• Maintain open channels of communication and clear flow of information between all appropriate PFC providers, PFC administration and all relevant facilities.
• Greet patients, guests, visitors and clinic staff in a friendly and professional manner.
• Perform accurate, thorough and timely data entry in electronic Scheduling and electronic health records.
• Be familiar with system downtime registration process.
• Maintain confidentiality of provider information.
• Keep admissions desk clean and organized.
• Performs other duties as required.

Education and Experience:

• High School diploma or G.E.D, with qualifications as stated below:
• Training, experience, and/or certification in health informatics, billing and coding are preferable.
• Three years minimum experience in accounts payable preferable
• One year experience working with a health care setting or with medical service providers preferable.

Knowledge, Skills and Abilities:

• General knowledge of medical business office practices
• Knowledge of but not limited to admitting/registration process, and medical billing regulations.
•  Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) in regard to confidentiality and the release of medical information.
• Skill and ability to organize and multi-task- ability to prioritize tasks by importance and accomplish highest priority tasks each day.
• Ability to communicate courteously and effectively with co-workers, medical care providers, management personnel, tribal leaders and the general public both orally and in writing.
• Ability to work with others on an individual basis utilizing high interpersonal skills.
• Must be able to read, understand, apply and retain knowledge of departmental rules, regulations, and policies.
• Outstanding organizational abilities and must be able to prioritize.
• Naturally possess a welcoming and outgoing personality.
• Ability to maintain calm temperament under stressful conditions.
• Proficient use of Microsoft Office applications (Word, Excel) and internet resources.

Conditions of Employment:

The Iowa Tribe of Oklahoma operates a drug-free workplace.

• Must submit to and pass applicable drug test.
•  Must pass background investigations for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act.
• Annual TB skin test, proof of previous positive PPD results or negative chest X-ray.
• Hepatitis A & B, Tdap, MMR and Varicella vaccinations, proof of previous vaccinations or proof of positive titer.