Patient Registration & Scheduling

Description

Patient Registration and Scheduling Responsibilities

• Schedule appointments for new and existing patients:
• Answer the telephone promptly and in a polite and professional manner.
• Obtain and enter accurate demographic information into eClinicalWorks EHR.
• Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
• Inform new patients of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
• Remind new patients to arrive 15 minutes before scheduled appointment to complete paperwork.
• Answer questions and offer other information, as requested, to provide patient-centric service and a positive impression of the clinic.
• Reschedule patients, as needed.
• Act as a liaison for the patients and the clinic:
• Direct calls to other departments as needed.
• Create telephone encounters as appropriate to departments for follow up tasks/calls.
• Use sound judgment in handling calls, especially with upset patients.
• Understanding of when to escalate calls to physicians/practice manager/triage nurse.

Teamwork and Development 

• Demonstrates the ability to be proactive, supportive, and collaborative.
• Share knowledge, promote positivity, and take personal responsibility for your professional development.
• Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
• Provide outstanding communication, documentation, education, and care to all patients.
• Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.
• Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environment. 

Requirements

Requirements

• Punctuality and adherence to schedule is a must
• At least one year of experience in health care, spa or customer service is preferred. 
• Ability to work at a computer for extended periods of time.
• Ability to thrive in a fast-paced work environment.
• Strong organizational skills and attention to detail 
• Strong communication skills to interact in a professional manner. 
• Ability to handle confidential and sensitive information.
• Ability to communicate effectively and transfer confidence on the telephone.
• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
• Ability to exercise independent decision making to handle calls appropriately.
• Ability to provide excellent customer service. 
• Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.