Patient Registration Rep.CC

Description

POSITION:                            Patient Registration – Community Care

REPORTS TO:                   Community Care Director

HOURS:                                 Set – Staggered shifts start as early as 7:15 a.m.; end as late as 6:00 p.m.

General duties  This position’s duties include greeting and processing patients into the practice for healthcare.  Clerical duties and other duties are assigned by the Community Care Director according to policies and procedures and the mission of Louisiana Women’s Healthcare.

Job responsibilities

• Ensures that all demographic information is accurately entered into the system within a timely manner.
• Completes all applicable demographic screens on each patient.
• Ensures the updates and correct plans are being used and enters all new insurance information into the system.
• Sets primary and secondary insurance coverage when updates are performed.
• Updates each account with month and date in the USER NOTE field once insurance has been updated.  If no change is necessary, this field is updated.
• Print and supply appropriate paperwork to patient to present to their doctor.
• Schedules appointments
• Post “no-charge” visits and routes chargeable visits to the Business Office
• Performs other work-related duties as required.     

Knowledge

                   Knowledge of insurance industry, and LWHA financial policies

                  Knowledge of HIPPA compliance

                  Knowledge of medical terminology

                  Knowledge of Medicaid / Medicare

Skills

      Skilled in data entry

      Communication – Speak with confidence and proper English and grammar

      Customer service – Provide a positive experience for the patient

      Personable – have a pleasant personality and appearance

Abilities

      Ability to read, understand and follow oral and written policies and regulations.

      Ability to examine documents for accuracy and completeness

      Ability to communicate clearly and concisely

      Ability to establish and maintain effective working relationships

Environmental/Working Conditions

         Normal office environment.   

         Must be able to do prolonged sitting

         Must be able to work independent and as a team player

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Requirements

This is a full time, non-exempt position

            Education and Background

            High school graduate.  Previous experience in data entry in the private physician setting, preferably OB/GYN office or Family Practice. Computer literacy required.

            Temperament

            Prefers detail-oriented work.  Ability to prioritize tasks. Willingness and ability to work in any areas of assigned responsibility.

            Physical Requirements

          Manual dexterity for data entry on the computer. Ability to speak in a clearly understandable manner.  Visual ability to review computer reports.  Requires sitting and standing associated with normal office environment. All duties to be performed with or without accommodation.

           Requirements

• Maintains appropriate, professional conduct and appearance at all times; follow office dress code consistently.
• Completes work in an established time frame; seeks appropriate tasks when primary tasks are completed or pace is slow.
• Demonstrates willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow employees.
• Demonstrates adaptability to expanded roles of the organization and changing environment.
• Consistently arrives at work on time and completes all tasks.
• When not in the office, arranges for coverage, or requests assistance to ensure assigned work is completed.
• Maintains work area in a professional, neat manner.

JOB STATUS