Patient Registration Representative

Job Summary:

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities:

• Entering patient demographic and insurance information accurately.


• Serving as the primary contact between patients and the medical personnel.


• Greeting patients upon arrival with a friendly demeanor and helpful attitude.


• Confirming insurance eligibility.


• Collecting co-pays and balances due at the time of registration.


• Reconciling payments at the end of each shift.


• Addressing accounts that are past due at the time of registration.


• Answering incoming phone calls and forwarding to the appropriate parties.


• Interpreting billing statements.


• Participating in mandatory trainings and attending staff meetings.


• Faxing and/or emailing confirmed lab results to the appropriate parties.


• Setting up installment payment plans.


• Maintaining a clean work environment.

Knowledge, Skills, and Abilities:

• Computer literacy (log in, log out, search engines, etc.)


• Knowledge of electronic medical record (EMR) systems


• Strong telephone and in-person communication skills


• Outstanding customer service and interpersonal skills


• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations

Required Education/Experience:

• High School Diploma or GED required


• One year experience in patient registration (preferred)


• One year experience with health insurance (preferred)