Patient Registration Specialist - Care Lane Hematology/Oncology Clinic

Compensation: $18.50 – $27.76 per hour (Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.)

The Impact You Can Make

As a Patient Registration Specialist at the C.R. Wood Cancer Center, you are the welcoming voice and compassionate face for patients and families navigating cancer care. Every day, your administrative precision keeps our vital treatment programs moving smoothly. By managing schedules, accurately updating records, and working with oncology navigation teams to distribute crucial financial aid and transit assistance, you lift immense burdens off our patients. You do not just check people in; you actively shape a calm, supportive, and seamless healing environment when our community needs it most.

Why Choose Glens Falls Hospital?

• We are proud to be a Magnet®-designated organization and part of the Albany Medical Health System, exposing you to top-tier healthcare standards and technology.
• Directly support administrative workflows for life-saving chemotherapy, radiation, and genetic counseling visits.
• No advanced healthcare degrees required; we will teach you the ropes.
• Turn your existing office, retail, or front-desk background into a stable medical career.

How You Will Fulfill Your Potential (Responsibilities)

• Greet arriving oncology patients, verify their identities, guide visitors, and manage waiting areas to eliminate long delays.
• Pre-verify insurance, emergency contacts, and demographic info ahead of schedule to minimize patient wait times.
• Collect professional and facility co-pays, scan insurance cards, securely obtain HIPAA signatures, and accurately update Electronic Medical Records (EMR).
• Coordinate directly with schedulers and care teams to resolve immediate check-in issues, routing phone calls and alerting staff to patient delays.
• Partner with navigation staff to spot patients needing financial assistance, smoothly routing applications and emergency transit gas cards to them.

What You Bring (Qualifications)

• High school diploma or GED equivalent required (AAS degree in health administration, business, or finance preferred).
• 1 year of healthcare or insurance experience is preferred, but open to any strong customer service background.
• Excellent typing, computer navigation, and phone etiquettes are required.
• Proactive problem solver, exceptionally empathetic, and highly organized under pressure.
• Familiarity with baseline medical terminology or anatomy is a plus, but not mandatory.