Patient Relations Rep - Patient Safety and Quality

Kettering Health Dayton| Dayton| Full Time | Days

Job Requirements: 

• Baccalaureate Degree in a Human Services related field: Education, Social Work, Psychology, Public Relations, Nursing or a related field required.
• Experience in a hospital patient care related field
• Knowledge of hospital organization, policies, departments and personnel needs
• Skilled in investigation, research, documentation, listening, reporting, problem solving, interpersonal relations and stress management.
• Possess working knowledge of medical and legal terms, court procedures, medical record guidelines and hospital policy and procedure process
• Computer operations, letter writing, typing and email use (Microsoft Office Applications, Midas and Epic)
• Commission as an Ohio Notary Public or obtain commission within 6 months of employment
• Must have critical thinking, excellent listening skills and ability to multi-task and prioritize multiple high priority tasks
• Ability to mediate and de-escalate conflict and confrontation
• Knowledge of and adherence to HIPAA privacy laws and requirements

Job Responsibilities:

• 85-95% of cases closed in 7 days
• Demonstrates strong verbal and written communication skills
• Demonstrates the ability to assess situations, identify key issues and plan appropriate course of action
• Demonstrates ability to facilitate communication between patients, visitors, staff, physicians and administration
• Demonstrates ability to adhere to Centers for Medicare/Medicaid Services guidelines for grievance resolution

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.